Troubleshooting

Introduction NavVis IVION offers a convenient way for users to export cropped point clouds from their projects using the Crop & Download tool. Detailed instructions for this process can be found in our technical documentation . When you initi...

Introduction Problem description Several factors can be at play when it comes to one of the following problems with your NavVis IVION Instance : Slow speeds when uploading/downloading data Slow/Laggy performance when navigating your NavVis ...

Introduction Problem description The Navgraph doesn’t allow you to navigate from the start point to the destination, or the Routing is not correct. Troubleshooting procedure Checks Check your Navgraph and see if any of the following situation...

Introduction Problem description Even if it appears you have successfully logged into Docker, when pulling docker images from the terminal you sometimes get the following error: ERROR: pull access denied for docker.navvis.com/postgresql/postgresq...

Introduction Problem description When evaluating the quality of panoramas, either directly in NavVis IVION or within the data produced by NavVis processing tools, distortions of objects captured can be seen occasionally. This article describe...

A severe security vulnerability has been discovered in the popular Java logging library Log4j , allowing attackers, which can control a part of a message written to the log, to take over the server. There are many ways how attackers can control t...

Introduction Problem description Processing for a specific Dataset has been concluded but the warning message One control point is misaligned is displayed. Possible cause for this is one control point does not match the scanned data and/or...

Introduction Problem description Some users cannot use the NavGraph/ 2d map, but users with higher permissions can. Root cause The Bundle view option is not correctly set. Troubleshooting Procedure Set the correct View option for the...

Introduction Problem description When there are more than 100 POI s, some will not display in the 2D Map view even when zoomed in/out, visibility check on/off. But in Panorama view / Point cloud view, the POIs there are visible. Scope This ...

Introduction Problem description Unable to Upload generated 2D FloorMaps. Root cause Custom Maps cannot be uploaded before generating the original maps first Troubleshooting Procedure Before you can use customizable Maps in your ins...

Introduction Problem description When starting a measurement the magnifying glass picks points on a different plane that expected. Thus it is hard to get the right measurement. E.g. When starting or ending a measurement on this shelf the magnif...

Introduction  Problem description Upload of e57 file fails. Check the log file for: 2019-10-10 10:21:50.691 /ts.iv INFO 27530 --- [tp1508646930-56] d.n.i.c.service.ChunkUploadServiceImpl :

Introduction Problem description When a Dataset is updated in a NavVis IVION Instance (eg. processed with a newer software version), then in Dataset Alignment or in the Pointcloud View parts of the dataset can be visible twice. ...

Introduction Problem description POI s imported are not at the correct locations. Troubleshooting procedure Root cause The POI has a relative coordinate system with a reference point set as the coordinate origin. When importing the Data...

Issue Description The issues describes when instances display the amount of storage on the subscription page but it is one to three percent higher than the total of datasets available. You can see on the image below that the total of datasets is 2...

Introduction Problem description 2D floor maps are not in color for non-NavVis data. Shown below is an example where the floor maps are black and white or grey. Scope Solution applies to NavVis IVION Troubleshooting procedure For the map ge...

Introduction This procedure describes how to solve the error message “Too far from site” which blocks the data to be transferred from IVION Processing (Processed data) to the IVION Dataset Management. Problem description When adding a processing ...

Introduction Problem description The NavGraph was generated in strange places. For example, nodes are generated on the ceiling. Troubleshooting Procedure In the View menu , check the Point cloud Normals . Under Point Cloud app...

Introduction Problem description As a user, one might find the processed Point cloud does not show color, when opening in 3rd party software. Scope Solution applies to NavVis Desktop Processing. Troubleshooting procedure Root cause Not en...

Introduction Issue description Sometimes, in the USA, a customer follows the directions to save a .dwg as a .dxf, explode everything in the drawing, etc. Then when they go to upload to the .dxf to IVION, they get the error message saying the .dxf ...