POI is not visible in Pano view and or Map

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Issue description

You might experience that the POIs are not visible in the Panorama view and/or the mini Map view. Only when you search and select the POI, it would appear and jump to the related panorama.

Troubleshooting procedure

This is probably because the POIs are not located within the floor in site model. In NavVis IVION, you can only see the POIs located in the same floor as you are.

In this case verify that the Site Model has been correctly defined, and your POIs are included in the Site Model entity where you'd expect it to be (Building, Floor). You can verify this information in the POI panel.

If you don't see a Floor in the POI panel, verify your Site Model in the Site Model Editor and if necessary adjust the floor height or building size.