Troubleshooting

Introduction Purpose If datasets are saved with identical names and timestamps, it may occasionally result in data being overwritten or becoming difficult to manage. This issue could arise due to a depleted CMOS battery. The following procedure de...

Problem description If your device remains in the initialization stage with nine flashing dots, it may be due to the absence of the dataset_rec folder in the external SSD. This issue may occur if the 'dataset_rec' folder has been cut or del...

Introduction Problem description If the mobile scanning system detects a problem, it displays a notification, warning, or error. Warnings can be resolved by the operator without stopping the mapping session, while errors cannot be resolved without...

Introduction Problem description If the batteries on the NavVis VLX are missing, low in charge, or empty, a notification will appear with the severity of the battery problem and how to fix it. The severity of the battery notifications appears in b...

Introduction Problem description The following error will display if the SSD is not fully inserted, incorrectly formatted, or corrupted Troubleshooting procedure Ensure that the SSD is properly inserted into the slot on the NavVis VLX. ...

Introduction Problem description If you have selected a belt size in the UI of the NavVis VLX screen and proceeded to scan only to realize the wrong belt setting was selected, this can be corrected. No rescans are required. Note: This error ...

Introduction Problem description When evaluating the quality of panoramas, either directly in NavVis IVION or within the data produced by NavVis processing tools, distortions of objects captured can be seen occasionally. This article describe...

Introduction Problem description The NavVis VLX user interface freezes, or a Dataset cannot be completed. Scope This troubleshooting procedure is for NavVis VLX. Troubleshooting procedure Perform the following troubleshooting in the order sh...

Using control points during a scan helps improve Point cloud accuracy. This is fully documented here . However, the use of control points cannot always save twisted or tilted scans. This article describes when control points can improve your scan...

Introduction Problem description An error message is displayed on screen. The core of the error message is  ‘The directory '/srv/data/datasets_rec' does not exist' Scope This refers to NavVis M6 and the Navis VLX series systems. Troubl...

Introduction This article describes the troubleshooting procedure for the NavVis M6 and VLX series battery charger. Problem description The batteries of my device are not charging when connected the battery charger Troubleshooting procedure Per...

Introduction Problem description Using control points makes the quality of the scan worse and not better.   Troubleshooting procedure 1 An issue with the surveyed control points file To determine if it is this issue, contact the perso...

Review Control Point Error logs Post-processing generates Error Log files that indicate drift errors in the device's trajectory before and after processing with surveyed control points. An introduction of drift errors and how control points are ...