Troubleshooting NavVis VLX battery notifications

Introduction

Problem description

If the batteries on the NavVis VLX are missing, low in charge, or empty, a notification will appear with the severity of the battery problem and how to fix it. The severity of the battery notifications appears in blue for information, yellow for warning, and red for critical. Shown below is an example of a critical battery notification. You can close a battery information or warning notification, but not a critical notification. 

If the batteries on the device are in a warning or critical state (the charge is less than 20% or batteries are missing), a notification will prompt the user to replace the batteries. Until they are replaced, the New dataset and Start Mapping buttons will also be disabled. Change the batteries as soon as a battery notification appears to prevent a shutdown of the device.

Note: These battery notifications only appear during mapping. 

Troubleshooting procedure

1 Battery Missing Notifications

• A blue Battery missing information notification appears 10 seconds after the battery is removed from the NavVis VLX. Before continuing, insert a second fully charged battery.

• A yellow Battery missing warning notification appears one minute after the battery is removed from the NavVis VLX. Before continuing, insert a second fully charged battery.

• A red Battery missing critical notification appears when one of the batteries is missing and the other battery is low in charge (less than 30% of charge left). Before continuing, immediately insert a second fully charged battery or the NavVis VLX will initiate a safe shutdown after one minute.

• A red Battery missing critical notification appears when one of the batteries is missing and the other battery is critically low in charge (less than 20% of charge left). Before continuing, immediately insert a second fully charged battery or the NavVis VLX will initiate a safe shutdown after one minute.

2 Battery/Batteries Low Notifications

• A yellow Battery low warning notification appears when one of the batteries is low in charge. Before continuing, immediately replace the battery with a fully charged battery.

• A yellow Batteries low warning notification appears when both batteries on the NavVis VLX are low in charge. Before continuing, immediately replace both batteries with two fully charged batteries.

3 Battery Empty Notification

• A yellow Battery empty warning notification appears when one of the batteries on the NavVis VLX is empty. Before continuing, immediately replace the battery with a fully charged battery.

4 Battery Status Critical Notification

• A red Battery status critical notification means both batteries on the NavVis VLX are critically low in charge (less than 20% charge), and the device will initiate a safe shutdown in five seconds. Before continuing, replace both batteries with fully charged batteries and start the NavVis VLX again.