Support engineers might require log files for troubleshooting. Send these log files to support@navvis.com for analysis when reporting an issue.
Refer to the How to video here.
Types of Log Files
There are two types of log files:
Dataset-specific log files
Global (dataset-independent) log files
Dataset-Specific Log Files
These contain all the information messages from the scan, processing, and image stitching. The log files are stored under logs in every dataset, e.g. /path/to/project/datasets_rec/2015-04-28_15.55.23/logs/.
For most support tasks, the relevant log files are:
File name | Description |
| System software log capturing all log messages during a specific dataset from start to finish. |
| Kernel log of the underlying operating system. |
| System log of the underlying operating system. |
| System software log capturing all log messages in a day upon powering the device on. |
|
|
Global Log Files
Global log files are independent of any dataset. These logs contain all the application status messages while the device is turned on.
Refer to the How to video here.
FAQ
What should I do if I need log files for troubleshooting?
Send the log files to support@navvis.com for analysis when reporting an issue.
What are the two types of log files mentioned?
The two types of log files are dataset-specific log files and global (dataset-independent) log files.
Where can I find dataset-specific log files?
Dataset-specific log files are stored under 'logs' in every dataset, for example, /path/to/project/datasets_rec/2015-04-28_15.55.23/logs/.
What is contained in the mapping.log file?
The mapping.log file captures all log messages during a specific dataset from start to finish.
Are global log files dependent on any dataset?
No, global log files are independent of any dataset.
What type of information do global log files contain?
Global log files contain all the application status messages while the device is turned on.
Can I refer to a video for assistance with log files?
Yes, there is a 'How to' video available for reference.
What is the purpose of the kern.log and syslog files?
The kern.log files contain the kernel log of the underlying operating system, while syslog files contain the system log of the underlying operating system.