Issue description
The battery is malfunctioning and not powering the device as expected. When pressing the LED power button on the side of the battery or when putting it on the charger, the charger state is only shown as empty and red. The flashlight LED might also light up randomly.
Troubleshooting procedure
Perform the following step to identify the root cause of the issue (batteries or the charger).
1. Test each battery separately. Push the charge status button on the side of the battery.
If there is a residual charge still remaining in the battery (most probable), the LEDs that indicate the charge level should come on.
If the batteries have been stored for a long time, the lights may not come on (rare), try another charger that you know works, lights should come on after a short time.
2. If lights do not come on, this indicates that the battery has failed and not the charger.
Provide a description of the issue you see and capture a series of photos or a short video that shows the defective behavior. Send them to NavVis Support and our team will validate the issue.
If the device is still within the warranty period a new batteries will be sent.
If the device is outside the warranty period you can purchase new batteries.
3. The charger is faulty. Use functioning batteries that can power up the device to test the charger. Test different combinations of battery and charger slots to troubleshoot which part of the charger is faulty.
Contact navvis@support.com If the device is still within the warranty period a new charger will be sent.
If the device is outside the warranty period you can purchase new one, refer here.
Warning: As the charger is a mains-powered device, which can be dangerous if damaged, we cannot troubleshoot the charger remotely or change any fuses!
For information about the status LED lights of the battery, refer here.
For information on repairing you device, refer here.
For more information about the dashboard on the UI. refer here.