Using the NavVis Support Portal

Go to support.navvis.com where you can find all the relevant resources for your work with our product.

The following describes the most important NavVis resources and where to find them.

1. Subscription Management

   With the NavVis Subscription Management you can upgrade your IVION Instances or Processing by yourself. You can find more information on this topic here.

   

2. NavVis Instance Management

   The NavVis Instance Management is the control board for your Instances. Here you can stop and restart your Instances and more. This area is only accessible to users with the user rights “Instance Manager”. You can find more information on this topic here.

   

3. Support Case

   Under “Support Case” you can create a ticket if you have technical difficulties. Our Support Team will get back to you quickly with a response. Support Cases can only be created by users with the user right “Authorized Support Contact”.

   

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4. Knowledge Base

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   In the NavVis Knowledgebase you can find our technical documentation, our NavVis Academy and various other important information. You can find more information on this topic here.

   

5. Support Portal User Management

   In the Support Portal User Management you can assign user roles to colleagues from your company. These user roles include Instance Manager, Support Contact and others. You can find more information on this topic here.

   

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