Welcome to NavVis

Congratulations on your new NavVis solution! Please view our short welcome video

Further information:

• NavVis Academy: Learn how to set up and use NavVis products effectively.

• Knowledge Base: A repository for technical information about our NavVis products

  • Got technical questions? Ask Ivy, our interactive virtual NavVis assistant.  

• Need further support and help? Contact our comprehensive support organization: Support@navvis.com

Further information

Please follow this guide for a great onboarding experience. If you have any questions, please do not hesitate to contact your Onboarding Manager.

1. Register in the NavVis Portal.

• Register for the NavVis Portal.

• Refer here for more information on Using the NavVis Portal.

2. Enroll in the NavVis Academy.

• After you have signed up in the Support Portal please sign up for the NavVis Academy.

• Refer here for information about how to Access the NavVis Academy.

3. Check out the NavVis Knowledge Base.

• Familiarize yourself with the NavVis Knowledge Base - There you can find helpful resources and technical documentation.

• Refer here for information on the NavVis Knowledge Base.

4. Activate your orders.

• If not yet completed, activate your license by following the steps outlined:

  • Visit the NavVis Portal.

  • Navigate to the Pending Hardware Orders page.

Note: only users with Admin rights in the Support Portal can activate the licenses and services.

Refer here for more information about early license activation.

5. Activate your NavVis IVION Instance.

• Once the customer success team at NavVis has activated your NavVis IVION licenses, you will be able to activate your NavVis IVION instance for your organization.

• Refer here on Activating a NavVis Cloud Instance.

Note: You will be able to activate a trial Instance as long as your licenses have not been activated. Do not use a URL for your trial Instance that you want to use later for your real Instance.

6. Review your shipment’s contents: Check if your delivery is complete and all parts are included:

• NavVis VLX Hardware Check.

• NavVis MLX Hardware Check.

• Check that any additional items you might have ordered (e.g. extra batteries or a backpack) are included.

7. Update the system software of your device.

• Connect to W-Fi following this article.

• As soon as your software license has been activated update the system software:

  • Updating the NavVis VLX Software.

  • Updating the NavVis MLX Software.

8. Sign up for the following NavVis notifications.

• Sign up for NavVis Release Notes, related to software updates, and new product features.

• Subscribe to the NavVis Incident newsletter. Here you will get current information about any outages and status updates.

• Help us get better! By signing up for the NavVis User Panel, you create a direct connection with our product team. Receive exclusive benefits such as early access to new features, influence on product development and exclusive participation opportunities. More information about the initiative can be found on the registration form.