Welcome to NavVis

Congratulations on your new NavVis solution! Please view our short welcome video

Further information:

• NavVis Academy: Learn how to set up and use NavVis products effectively.

• Knowledge Base: A repository for technical information about our NavVis products

  • Got technical questions? Ask Ivy our interactive virtual NavVis assistant.  

• Need further support and help? Contact our comprehensive support organization: Support@navvis.com

Further information

Please follow this guide for a great onboarding experience. If you have any questions, please do not hesitate to contact your Onboarding Manager.

1. Review your shipment’s contents: Check if your delivery is complete and all parts are included:

• NavVis VLX Hardware Check.

• NavVis MLX Hardware Check.

• Check that any additional items you might have ordered (e.g. extra batteries or a backpack) are included.

2. Update system software of your device.

• As soon as you inform us that the shipment has arrived using this email servicedelivery@navvis.com, we will activate your device and IVION licenses.

• As soon as your software license has been activated update the  system software:

  • Updating the NavVis VLX Software.

  • Updating the NavVis MLX Software.

3. Register in the NavVis Support Portal.

• Register for the NavVis Support Portal: https://support.navvis.com/

• Refer here for more information on Using the NavVis Support Portal.

4. Enroll in the NavVis Academy.

• After you have signed up in the Support Portal please sign up for the NavVis Academy.

• Refer here for information about how to access the: NavVis Academy.

5. Check out the NavVis Knowledge Base.

• Familiarize yourself with the NavVis Knowledge Base - There you can find helpful resources and technical documentation.

• Refer here for the NavVis Knowledge Base: Navvis Knowledge Base.

6. Activate your NavVis IVION Instance.

• Once we have activated your NavVis IVION licenses you will be able to activate your NavVis IVION Instance.

• Refer here on Activating a NavVis Cloud Instance.

Note: You will be able to activate a trial Instance as long as your licenses have not been activated. Do not use a URL for your trial Instance that you want to use later for your real Instance.

7. Sign up for Important NavVis notifications: Sign up for the following NavVis Notifications:

• NavVis Release Notes:​ Sign up Release Notes for our release notes so that you will be notified of new products and software updates. ​

• NavVis Incident Notifications:​ Subscribe to the NavVis Incident newsletter. Here you will get current information about any outages and status updates.

• NavVis User Panel:​ Help us get better - By signing up for the NavVis User Panel, you create a direct connection between you and our product team. Receive exclusive benefits such as early access to new features, influence on product development and exclusive participation opportunities. More information about the initiative can be found on the registration form.