User Guide

Introduction

This user guide provides an introduction and guidance on how to maintain and adjust your NavVis subscription licenses at subscriptions.navvis.com, the Subscription Management system at NavVis.

Pre-requisites

You need to have your account enabled for Subscription Management and you need the corresponding user rights in your account administrator. If you are facing any issues with this, contact subscriptionmanagement@navvis.com.

Accessing Subscription Management

Go to support.navvis.com, login with your user account and navigate to My Products > Subscription Management:

You will be forwarded to keylight | App - please make sure to go through support.navvis.com at least the first time, this will guarantee that your account will be set up correctly.

If you are having issues accessing Subscription Management, please do not hesitate to send a mail to subscriptionmanagement@navvis.com or to contact your Customer Success Manager.

General Navigation

Once you enter Subscription Management, you will see the list of your current subscriptions in the center of the page.

On the top, you’ll see the navigation menu that will bring you to the different sections of the page.

Main functionalities

Upgrading your NavVis IVION Instance or NavVis IVION Processing

1. Select the subscription that you want to adjust and go to Settings ⚙️ > Change Product.

   

2. Select the new product that you want to upgrade to and click Continue.

   

3. Review your changes:

   • Product Change and Effective Date shows you a summary of the change and when it will take effect.

   • Today’s Charges (net) shows you what will be invoiced now.

   • Recurring Charges (net amount) shows you what you will be charged for renewing.

4. Click the check box to:

   • Accept the General Terms and Conditions of the Delivery, End User License Agreement and Subscription Terms.

   • Agree on behalf of the purchasing entity.

5. Click Confirm to process the changes you want to make.

   

If you are upgrading an instance, you still need to initiate the Upgrade through NavVis Cloud (this will cause a downtime of approximately 3 minutes and should be done when the instance is not in use).

Once your order has been processed you will receive a confirmation email like this:

Alternatively, you can wait a couple of minutes and then go to NavVis Cloud.

If you are upgrading NavVis IVION Processing, you should see the units within your instance in approximately 5 minutes. If this is not the case, please contact subscriptionmanagement@navvis.com.

Buying an add-on for NavVis IVION Processing

1. Select the Processing subscription and go to Settings ⚙️ > Change Product

   

2. Select the add-on that you want to buy and click Continue.

   

3. Review your changes:

   • Product Change and Quantity shows you a summary of the change.

   • Today’s Charges (net) shows you what will be invoiced now.

   • Recurring Charges (net amount) shows you what you will be charged for renewing.

4. Click the check boxes to:

   • Accept the General Terms and Conditions of the Delivery, End User License Agreement and Subscription Terms.

   • Agree on behalf of the purchasing entity.

5. Click Confirm to process the changes you want to make.

   

6. Once you confirm the details, your order will be processed. You will see your additional processing units in your balance in the next 5 minutes.

Enabling the automatic renewal of the license

Depending on your initial contract, you might already have a contract that renews automatically.

If this is not the case, you can quickly adjust that for each of your contracts.

1. Select the subscription that you want to adjust and go to Settings ⚙️ > Activate Auto-Renewal

   

2. Review your changes:

   • Recurring Charges (net amount) shows you what you will be charged for renewing.

3. Click the check box to:

   • Accept the General Terms and Conditions of the Delivery, End User License Agreement and Subscription Terms.

   • Agree on behalf of the purchasing entity.

4. Click Confirm to process the changes you want to make. This will ensure that once you reach the end of your current term, the system will automatically place an order for another term.

   

Checking the current renewal status of a contract

If you want to find out if your contract will automatically renew itself, view the Subscription Status of your subscription:

Cancelling your Subscription/deactivating your auto-renewal

If you want to cancel your subscription, you can do so by deactivating your auto-renewal. This means that the contract will run out at the end of the current period and will not be extended. In order to do this, you need to follow these steps:

1. Select the subscription that you want to cancel and go to ⚙️ > Cancel Subscription

2. Review your changes:

• This will deactivate the auto-renewal - this means that your contract will come to an end at the end of the term, as stated on the Subscription Overview.

• No renewal will happen after that - the contract will be cancelled with the end of the term.

• The recurring charges are shown in case you want to re-activate the auto-renewal - they will NOT be charged when the subscription is cancelled.

  

3. Click the check box to:

• Accept the General Terms and Conditions of the Delivery, End User License Agreement and Subscription Terms.

• Agree on behalf of the purchasing entity.

4. Click Confirm to process the changes you want to make.

   

5. On the Subscription Overview, you will see that the subscription status changed to Expires at the end of term. This confirms that your cancellation was successful.