Introduction
This document describes the two independent logins that are required for using NavVis resources.
Shown below are the two workflows for the independent and completely separate logins required.
What are the two separate logins for?
Support Portal: The Support Portal is the first thing you should register for at NavVis. From the Support Portal you can access all the important NavVis resources. Find more detail on how to use the Support Portal refer here: https://knowledge.navvis.com/docs/using-the-navvis-support-portal.
IVION Instance: You will be able to log into your IVION Instance once you have activated it in the Support Portal. You can find a guide to activating your Instance here: https://knowledge.navvis.com/docs/activating-a-navvis-cloud-instance?highlight=activating.
The admin of the Instance will then be able to access the IVION user management and create new users, refer here: https://knowledge.navvis.com/docs/managing-users?highlight=user
How do I ask for or request access?
If you need access to a NavVis IVION Instance, contact your organization's Instance Administrator and they can create your account and assign the appropriate permissions. NavVis Support cannot grant instance access on your behalf; only your Instance Administrator can invite users to your organization's instance.
Roles and responsibilities
The Support Portal’s User management and the Management of the users of a IVION Instance are independent from each other.
In general only people from a organization that own a NavVis device or Software need access to the Support Portal.
Every end user of IVION which can be people from the organization or customers who want to access their data will need an IVION login provided by one of the Instance Administrators.