NavVis VLX Help Menu

From the NavVis VLX home screen, tap the Help button at the top right of the screen to open the help menu. The following menu options are available:

• About this VLX

• Remote Support

• Save Logs

• Tutorial

About this VLX

From the About this VLX screen, you can check the following:

• The software version on the NavVis VLX. The version number indicates the official release, while the software packages it depends on are numbered independently.

• The calibrated version.

• The last calibration for the device with the date format dd.mm.yyyy.

• Check for a software update and install the update to the device.

Contacting NavVis

Contact NavVis technical support with a precise description of the problem.

1. From the Help screen, click Remote support.

2. Contact NavVis technical support using one of the following methods:

   • Email: support@navvis.com

   • Call:

     • +49 89 208 04 04 05 for support in English and German

     • +1 332 217 2420 for support in English (North America only)

Remote Support

It is often beneficial for the NavVis support team to remotely connect to your device for a deeper investigation and to check if there is a software or hardware issue on your NavVis device.

To start a remote support session:

• Connect the NavVis VLX to an ethernet port with an ethernet cable.

• Make sure device’s batteries are fully charged.

• From the Help screen, click Remote Support.

• Click the Remote support button. The TeamViewer instance will launch on the NavVis VLX.

• Provide the device specific ID and password shown in this window to NavVis technical support.

Accessing Tutorials

To access the tutorials, which describe best practices when using the NavVis VLX, perform the following steps:

1. From the Help screen, tap Tutorial.

2. From the Tutorial overview screen, tap one of the following tutorials:

   • Performing loop closures

   • Optimizing Point cloud capture

   • Capturing panoramic images

   • Capturing control points

For further information about NavVis VLX best practices, tap Read more and scan the QR code. The NavVis VLX starter training opens. Tap OK to close the QR screen.