It is often beneficial for the NavVis support team to remotely connect to your device for a deeper investigation and check-up if there is a software or hardware issue on your NavVis device.
This video shows you how to start a remote session from the screen of the device.
Pre-requisites
Turn on your NavVis VLX and ensure that the device is connected to a stable network via ethernet, Wi-Fi, or hotspot.
Procedure
Further support
If you still require further support, please contact support on support@navvis.com.