Introduction
Problem description
The battery indicator displayed on the NavVis VLX is blank or red. An incorrect percentage charge might be displayed for the batteries immediately after they were charged.
Scope
NavVis VLX series or NavVis M6.
Troubleshooting procedure
There are different issues that could cause this problem:
A battery is not fully compatible with the device.
A battery has reached its end-of-life or is in a bad SOH.
The battery slot on the device is damaged.
The internal battery management system of the device has failed.
Fully charge all batteries you have for your IMMS system.
Put fully charged batteries into all battery slots of the device. Does the battery level indicator in the display show 100% and a full battery icon for all batteries?
Remove the batteries, one after the other, then reinstall the battery, check if the battery indicator on the display adapts. Does it show the respective battery slot to be empty once removed and on a specific charge level once installed again?
If a battery slot is not correctly updating, exchange the plugged in battery with another one that is fully charged. Does the battery indicator then correctly update?
If yes, likely the battery itself is in a bad state of health.
If no, the battery slot or battery management system might be faulty.
If you see any problems, please capture photos and note down the observations you have made. Forward this information to NavVis Support to further assess and find a solution to get the full battery system correctly running again.
Reference
Troubleshooting the battery charger.
FAQ
What does a blank or red battery indicator on the NavVis VLX signify?
It indicates that there may be an issue with the battery, such as incompatibility or a low charge.
Which devices are affected by this battery issue?
The issue pertains to the NavVis VLX series and NavVis M6.
What are some potential causes for the battery indicator problem?
Possible causes include battery incompatibility, end-of-life batteries, damaged battery slots, or a failed internal battery management system.
How can I troubleshoot the battery indicator issue?
You can troubleshoot by fully charging all batteries, checking the battery level indicators, and swapping batteries to see if the issue persists.
What should I do if the battery indicator does not update correctly?
If the indicator does not update, the battery may be faulty, or there could be an issue with the battery slot or management system.
Is it necessary to contact NavVis Support if problems persist?
Yes, capturing photos and noting observations to forward to NavVis Support is recommended for further assistance.