If you are experiencing issues with post-processing any datsets please provide the following to the NavVis Support:
Step-by-step instructions on how to reproduce the problem, including any commands run.
A diagnosis file (
NavVis-diagnosis.log.gz) generated using the navvis-diagnosis tool and Global Log Files (NavVis.log.tar.gz) for your system. to use the tool run the following two commands:
navvis-diagnosis --all --output=NavVis-diagnosis.log && gzip --best NavVis-diagnosis.log
tar -zcvf NavVis.log.tar.gz /var/log/NavVisThe Recorded dataset(s) from
/datasets_rec.The log(s) from the
/datasets_proc/<dataset>/logsfolder in the corresponding dataset directory.
You can contact technical support at support@navvis.com