Technical Support

If you are having trouble with the post-processing of one or more Dataset(s), please provide:

• Step-by-step instructions on how to reproduce the problem, including any commands run.

• A diagnosis file (NavVis-diagnosis.log.gz) generated using the navvis-diagnosis tool and Global Log Files (NavVis.log.tar.gz) for your system. Please run the following two commands:

navvis-diagnosis --all --output=NavVis-diagnosis.log && gzip --best NavVis-diagnosis.log
tar -zcvf NavVis.log.tar.gz /var/log/NavVis

• The Recorded dataset(s) from /datasets_rec.

• The log(s) from the /datasets_proc/<dataset>/logs folder in the corresponding dataset directory.

• Step-by-step instructions on how to reproduce the problem, including any commands run.

• Relevant Log Files from the time of the problem.

• The version of the software used.