Introduction
If the device is still under warranty, no quotation for the work is required, and if appropriate, the shipping process begins as soon as we are informed of an issue.
Please note: For repair services at local NavVis offices or NavVis HQ, the device is inspected. If there is a contravention in the terms of the warranty a new or updated quotation will be sent to the end client.
Information about the quotations
The quotation will be created as an initial cost estimate, however we retain the right to change the final cost for the work if there is additional work or parts required to resolve any issues with the device.
The quotation is based on basic line items from the Reseller Partner price list in the following sections:
Inspection and Maintenance.
Calibration.
The quotation will include contractually agreed on payment terms, and will state:
X days after delivery.
Delivery means spare part or device have been delivered to Reseller office or End Client.
The quotation will contain a clause:
that a raise in cost of <20% (excl. shipping).
for device performance and data quality relevant parts.
will be aligned on only through email.
no updated quotation or signature is required.
If an issue or inconsistency is noticed within a quotation, please report this directly to NavVis Support, directly to the person issuing the invoice to correct.
No service without signed Quotation!
If the quotation is not signed for a paid service, NavVis will not initiate shipping coordination or run any initial inspection or maintenance of a device.
Use of DocuSign
NavVis prefers electronic signatures through DocuSign. When receiving a DocuSign request, the request can be forwarded to another contact within the Reseller entity for signature.
Purchase Orders (PO)
Providing Purchase Orders (PO) issued by a Reseller Partner’s own order management tool is allowed if the following is adhered to:
One order per quotation
After inspection of the device the quotation may changed, requiring that the PO is issued again.
The NavVis quotation number must be stated explicitly and correctly.
Any discounts must be reflected exactly as noted by NavVis.
NavVis terms and conditions listed on the initial quote must be referred to and accepted.