Introduction
When contacting NavVis Support for a hardware service, such as inspection and maintenance, repairs, or a calibration, you may receive a quote if applicable.
Initial Quote
If a repair is partially or not covered by warranty, a detailed repair quote will be issued before the service process and shipping coordination begin. The initial quote will cover:
Estimated shipping costs (based on your region)
Inspection & maintenance fees
Approximate pricing for repairs,
Calibration costs (if required or requested)
You may find further information about Warranty coverage here.
Processing the Quote
The initial service quote must be:
Reviewed
Signed
Returned to your assigned NavVis Support Engineer or Service Coordinator.
Only after this quote is returned will the device service process and associated shipping coordination be initiated.
Note: NavVis will not charge for any services or parts until the service quote has been signed and returned.
Service quotes are typically sent via DocuSign, but can also be sent via email.
Quote Revision During a Service
Once your device is received at one of NavVis offices and its service begins, additional services or spare parts may be required (e.g., after inspection). In that case, the service quote may need to be updated.
Quote Value Changes
Increase in Quote Value | Required Action | Service Status |
> 20% increase | A new revised quote must be signed. | Service will be on hold until the revised quote is signed. |
≤ 20% increase | NavVis will proceed with the service, a signed revised quote is not necessary. | Service will proceed in accordance with the NavVis GTC. |
For inquiries about service quotes, please reach out to our support team via email at support@navvis.com or through our Support Portal.