Introduction
After a technical assessment and investigation has concluded, a decision is made if this issue is likely covered by warranty. If the issue is covered by the warranty, no quotation will be issued, and shipping coordination will triggered.
Note: For services at NavVis offices, this decision will be reviewed upon device inspection and a new or updated quotation will be created and provided to the Reseller Partner.
Information about the quotations
The quotation will be created as an initial cost estimate, however we retain the right to change the final cost for the work if there is additional work or parts required to resolve any issues with the device.
The quotation is based on basic line items from the Reseller Partner price list such as:
“Inspection and Maintenance”
“Calibration”
The quotation will include contractually agreed on payment terms, and will state
“X days after delivery“
Delivery means spare part or device have been delivered to Reseller office or End Client.
Will contain a clause:
That a rise in cost of <20% (excl. shipping) is possible if other repairs are found to be necessary.
For device performance and data quality relevant parts
Will be aligned only through email and
No updated quotation or signature is required
If an issue or inconsistency is noticed within a quotation, please report this directly to the person issuing the quotation to correct.
No service without signed Quotation!
If the quotation is not signed for a paid service, NavVis will not initiate shipping coordination or run any initial inspection or maintenance of a device.
Use of DocuSign
NavVis prefers electronic signatures through DocuSign. When receiving a DocuSign request, the request can be forwarded to another contact within the Reseller entity for signature.
Acceptance of Purchase Orders (PO)
Providing Purchase Orders (PO) issued by the Reseller Partner’s own order management tool can be accommodated if the following requirements are met:
One order per quotation
After inspection of the device the quotation may change, requiring that the PO is issued again.
The NavVis quotation number must be stated explicitly and correctly.
Any discounts must be reflected exactly as noted by NavVis.
NavVis terms and conditions listed on the initial quote must be referred to and accepted.
FAQ
What happens after a technical assessment is completed?
A decision is made to determine if the issue is likely covered by warranty. If it is covered, no quotation will be issued, and shipping coordination will be triggered.
Will I receive a quotation for warranty-covered issues?
No, if the issue is covered by warranty, no quotation will be issued.
What does the quotation include?
The quotation includes an initial cost estimate based on basic line items, payment terms, and a clause regarding potential cost increases if additional repairs are needed.
Is a signed quotation necessary for service?
Yes, no service will be initiated without a signed quotation.
Can I use DocuSign for signing quotations?
Yes, NavVis prefers electronic signatures through DocuSign, and the request can be forwarded to another contact for signature.
What are the requirements for providing Purchase Orders (PO)?
One order per quotation, the NavVis quotation number must be stated, and any discounts must be reflected as noted by NavVis.
Will the quotation change after device inspection?
Yes, the quotation may change after inspection, requiring a new PO to be issued.
Is there a possibility of cost increase after the quotation is issued?
Yes, a rise in cost of less than 20% (excluding shipping) is possible if other repairs are found to be necessary.