Shipping Coordination

Introduction

The following procedure describes the shipping co-ordination procedure between NavVis and the Reseller Partner.

• If the device is no longer under warranty the Reseller Partner organises and co-ordinates and pays all costs related to shipping and repair of the device.

• If the Reseller Partner request NavVis to organize shipping this must be requested and will be included in the initial quotation.

• If the device is still under warranty, NavVis organises and co-ordinates and pays all costs related to shipping and repair of the device.

Batteries are considered Dangerous Goods and should never be sent to a NavVis office!

If devices are sent with batteries, the whole shipment can be blocked at air freight boarding, adding significant time and complications to the process.

Procedure when device is under warranty

Unless agreed otherwise, NavVis will organize shipping with a reliable carrier at a reasonable cost (including appropriate insurance). However, the Reseller Partner, must provide all necessary documents and statements required for shipping by statutory law (e.g. pro-forma invoice, import or export accompanying documentation etc.) These documents will vary depending on the region.

Sending the device to NavVis

1. The Reseller Partner provides the contact details of the person executing the handover of the device to the carrier.

• Name

• Company mail address

• Phone number

• Company office address

• Office hours and holiday schedule→ for any non-EU shipments, the device needs to be sent to the Reseller office first due to export/import regulations!

2. NavVis Logistics initiates the shipment process:

• Books the service with the carrier.

• Creates customs and tax documentation.

3. The Reseller Partner issues any required customs documents (eg. pro-forma invoice).

4. NavVis Support provides packing instructions, shipping documents and a handover protocol (list of parts contained in the shipment) to the person executing the handover.

5. NavVis Support provides tracking number and status updates on the shipment when it becomes available

6. After completion of the service:

Sending the device back to the Reseller Partner/End Client

1. NavVis Support will confirm the contact details of the person who will be accepting the device:

   • Name

   • Company mail address

   • Phone number

   • Company office address

2. NavVis Support begins the return process.

3. The Reseller Partner informs NavVis Support when the device has been successful delivered.

Procedure when device is no longer under warranty

Sending the device to NavVis

1. The Reseller Partner books the carrier and shipment of the device in alignment with the end client.

2. The Reseller Partner provides an estimated date of arrival and and tracking number to NavVis Support.

3. NavVis Support will inform the Reseller Partner when the device has been successful delivered.

Sending the device back to the Reseller Partner/End Client

1. NavVis Support informs the Reseller Partner when the device has been repaired and it ready for collection. The following is provided by NavVis:

   • Phone number for queries

   • The office hours and and holiday schedule applicable.

2. The Reseller Partner begins the process of returning the device to the end client:

   • Books the service with the carrier.

   • Creates customs and tax documentation.

3. The Reseller Partner provides shipment documents carrier details and time of pick-up to NavVis Support.

4. The Reseller Partner informs NavVis Support when the device has been successful delivered.

Transport Damages

Transport Damages to the device or spare parts must be immediately communicated to the carrier at delivery and noted on the shipment documents by hand!

If found later, all damages must be claimed with the carrier within 48 hours max. Communication and documentation must be immediately escalated to support@navvis.com, CC logistics@navvis.com.