Feedback Request
Product feedback request
As we introduce new features or further develop functionality, we need to collect feedback from you, so that we can continue to develop, improve and produce products that work for your business.
This section describes the following:
How you can give us overall feedback on NavVis IVION.
Which specific areas of NavVis IVION we would like feedback on.
How can you give feedback?
The easiest and quickest way is to send an email to support@navvis.com. You can also contact your account executive, or your customer success manager.
Feedback request: Blurring detection issues
When reviewing your scanned images, if you notice any issues with blurring, for example:
There are areas blurred when there are no people in the image.
People or objects are not blurred when they should be.
NavVis would like the following fedback information:
Panoramic images made with the device that are in the datset (unprocessed data).
Screenshots of the matching panoramas that have incorrect blurring.
The following section describes the steps for retrieving data (cam files) that we can use for further developing and improving the blurring algorithm together with a proposed workaround for the issue.
Note: Your data will be shared with a third party software company, so by following these steps you agree to these terms.
Data retrieval procedure
To retrieve the cam files required, perform the following steps in the order shown:
Navigate to the IVION panorama location that contains the blurring error.
Press Ctrl+Shift+C on the keyboard while viewing the NavVis IVION panorama in Google Chrome browser (other browsers have similar functionality). The "developer's console" will pop up on the left side, as shown here.
Click the Network tab and the following screen is displayed.
Press Ctrl+R on the keyboard to reload the entries. After a few seconds, the screen will display a list of network requests.
Click on the entry XXXXX-pano-tex-.... located at the end of the list.
Click on the Headers tab.
Note the dataset ID where this panoramic image comes from and its corresponding number, you will need this later.
The XXXXX will be the number of the panorama captured during the scan. In the example above, this is 00018 and the dataset ID is 2023-01-03_09.06.00.
Connect the memory (SSD or USB-C Flashdrive) of your device to your computer.
Open the memory device, navigate to /datasets_rec/<dataset_ID_from_above>/cam/ folder.
Upload the XXXXX-cam0, XXXXX-cam1, XXXXX-cam2 and XXXXX-cam3 files (that correspond to the dataset IDs you noted in step 7) to an online data sharing platform of your choice and share with the support team over support@navvis.com or contact us at the same email address.
Workaround
You can hide these panorama locations that contain blurring issues by right clicking on the image -> Hide current location.
