How to exit the stuck Mapping UI

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Introduction

How to exit the mapping UI, when the UI has no option to exit via the touch screen using a USB keyboard.

Procedure

  1. Connect the USB keyboard to your device.

  1. Exit Application

Use  one the following to exit the device UI:

  • By pressing Ctrl+Q

  • By pressing “Windows“ key and press “X“ to close application

  • By pressing “Alt“ key, and click “File → Quit“ from the top left menu bar:
    Menu options showing battery status and a camera error icon.

  1. To fix the underlying issue on your device contact NavVis Support for a remote session.

Refer here for information on how to open a remote session: How to Set Up NavVis Remote Support from Ubuntu , and send the remote connection ID/password to support@navvis.com