NavVis MLX Help Menu

From the NavVis MLX Home screen, tap the Help Button at the top right of the screen to open the help menu. The following menu options are available:

About this MLX.
Remote Support.
Save Logs.
Tutorial.

About MLX

From the About MLX screen, you can check the following:

The NavVis System Software version installed on the NavVis MLX. The version number indicates the official release, while the software packages it depends on are numbered independently.
The calibration version.
The date when this device was last calibrated, in the format dd.mm.yyyy.
Check for a software update and install the update to the device.

Contacting NavVis

Contact NavVis Support with a precise description of the problem.

From the Help screen, click Remote support.
Contact NavVis Support using one of the following methods:
- Email: support@navvis.com
- Call:
  - +49 89 208 04 04 05 for support in English and German
  - +1 332 217 2420 for support in English (North America only)

Remote Support

It is often beneficial for the NavVis support team to remotely connect to your device for a deeper investigation and to check if there is a software or hardware issue on your NavVis device.

To start a remote support session:

Connect the device to the ethernet by inserting the supplied USB-C-to-Ethernet-Adapter into the USB-C port.

A person connects a cable to a device's compartment for charging or data transfer.

Make sure the Li-Ion Battery is fully charged.
From the Help screen, click Remote Support.
Click the Remote support button. The TeamViewer instance will launch on the screen.
Provide the device specific ID and password shown in this window to NavVis technical support.

Accessing Tutorials

To access the tutorials, which describe best practices when using the NavVis MLX, perform the following steps:

From the Help screen, tap Tutorial.
From the Tutorial overview screen, tap one of the following tutorials:
- Performing loop closures.
- Optimizing point cloud capture.
- Capturing panoramic images.
- Capturing control points.

To access further information about NavVis MLX best practices, tap Read more and scan the QR code. The NavVis MLX starter training opens. Tap OK to close the QR screen.

FAQ

How do I access the Help Menu on the NavVis MLX?

From the NavVis MLX Home screen, tap the Help Button at the top right of the screen.

What options are available in the Help Menu?

The Help Menu includes options for About this MLX, Remote Support, Save Logs, and Tutorial.

How can I check the software version of my NavVis MLX?

You can check the software version from the About MLX screen in the Help Menu.

What should I do if I need remote support for my NavVis device?

To start a remote support session, connect the device to ethernet, ensure the battery is charged, and click Remote Support from the Help screen.

Are there tutorials available for using the NavVis MLX?

Yes, you can access tutorials by tapping Tutorial from the Help screen.

Can I contact NavVis Support directly?

Yes, you can contact NavVis Support via email at support@navvis.com or by calling +49 89 208 04 04 05 for English and German support, or +1 332 217 2420 for North American English support.

Is it necessary to have a fully charged battery for remote support?

Yes, it is necessary to ensure the Li-Ion Battery is fully charged before starting a remote support session.

What information can I find on the About MLX screen?

The About MLX screen provides the NavVis System Software version, calibration version, last calibration date, and options to check for software updates.

Locating Parts of NavVis MLX