Maintenance Service

In addition to regular care of your device, as described in Caring for your NavVis MLX, NavVis recommends having your device professionally serviced every one to two years. Each service consists of an inspection for any potential damage, a check for any defects and subsequent repair, as well as a re-calibration.

Note: Update the NavVis System Software regularly for best performance.

Scheduling

All services will either be executed at an official office or with the assistance of technically trained NavVis staff.

Services can only be booked with your local reseller or NavVis Support at NavVis Support​ if purchased directly.

The following would indicate that the device requires a service sooner than every one or two years:

• The device is used daily.

• The surface of the cameras or laser sensor are scratched.

• The device was involved in a severe crash or multiple bumps leaving marks and scratches.

• The device is regularly transported in the luggage hold of aircraft.

• The device is regularly exposed to extreme environments (dust, heat, or high humidity).

If you are not sure, NavVis Support will advise you or your local NavVis reseller on the need for professional maintenance.

Calibration

Regularly having your NavVis device​ re-calibrated ensures that the device will perform at the highest accuracy and quality.

A service including re-calibration can only be executed at the NavVis headquarters in Munich, Germany. There is no objective calibration verification available without having the device at this location.

The latest calibration date and version of your ​NavVis is marked on a black and white sticker attached to the device.​​​​​​