In addition to regular care of your device, as described in Caring for your device, NavVis recommends having your device professionally serviced every one to two years. Each service consists of an inspection for any potential damage, a check for any defects and subsequent repair, as well as a re-calibration.
Note: Update the NavVis System Software regularly for best performance.
Scheduling
All services will either be executed at an official office or with the assistance of technically trained NavVis staff.
Services can only be booked with your local reseller or NavVis Support at NavVis Supportif purchased directly.
The following would indicate that the device requires a service sooner than every one or two years:
The device is used daily.
The surface of the cameras or laser sensors are scratched.
The device was involved in a severe crash or multiple bumps leaving marks and scratches.
The device is regularly exposed handling of air freight.
The device is regularly exposed to extreme environments (dust, heat, or high humidity).
If you are not sure, Support will advise you or your local NavVis reseller on the need for professional maintenance.
Calibration
Regularly having your NavVis VLX re-calibrated ensures that the device will perform at the highest accuracy and quality as shown in the specifications in this User Guide.
A service including re-calibration can only be executed at the NavVis headquarters in Munich, Germany. There is no objective calibration verification available without having the device at this location.
The latest calibration date and version of your NavVis is marked on a black and white sticker attached to the device.
FAQ
How often should I have my NavVis device professionally serviced?
NavVis recommends having your device professionally serviced every one to two years.
What does the professional service for my device include?
Each service consists of an inspection for potential damage, a check for defects and subsequent repair, as well as a re-calibration.
Where can I schedule a service for my NavVis device?
Services can be booked with your local reseller or NavVis Support if purchased directly.
What signs indicate that my device needs servicing sooner than the recommended timeframe?
Signs include daily use, scratched cameras or laser sensors, involvement in a severe crash, exposure to air freight, or extreme environments.
Is re-calibration necessary for my NavVis VLX device?
Yes, regular re-calibration ensures that the device performs at the highest accuracy and quality.
Where can I get my device re-calibrated?
Re-calibration can only be executed at the NavVis headquarters in Munich, Germany.
How can I check the last calibration date of my device?
The latest calibration date and version are marked on a black and white sticker attached to the device.
Can I verify calibration without sending my device to NavVis headquarters?
No, there is no objective calibration verification available without having the device at the NavVis headquarters.