Repairs
Discontinue using your NavVis device if it is not working correctly or you suspect a component is damaged. This advice also applies if an accessory such as the Harness System or a Li-Ion Battery is damaged.
Submit a service request with your local NavVis reseller or NavVis Support at support@navvis.com if purchased directly. Please include a detailed description, screenshots and pictures with your report as best as possible.
Technically trained personnel will advise you on the different options, duration, costs, and possible location of the required Repair service.
Warranty regulations for NavVis devices
These are described in the NavVis General Terms and Conditions (GTCs). Only the version provided by NavVis at the time the product was ordered is valid. Please find our recent versions here for reference:
Caution: It is not permitted to try to repair, open, or otherwise tamper with the device in any way.
FAQ
What should I do if my NavVis device is not working correctly?
Discontinue using the device and submit a service request with your local NavVis reseller or NavVis Support.
How can I submit a service request for my NavVis device?
You can submit a service request by contacting your local NavVis reseller or by emailing NavVis Support at support@navvis.com.
What information should I include in my service request?
Include a detailed description, screenshots, and pictures of the issue as best as possible.
Can I attempt to repair my NavVis device myself?
No, it is not permitted to try to repair, open, or tamper with the device in any way.
Where can I find the warranty regulations for NavVis devices?
Warranty regulations are described in the NavVis General Terms and Conditions (GTCs), which can be found on the NavVis website.
Is there a warranty for NavVis devices?
Yes, NavVis devices come with a warranty as outlined in the General Terms and Conditions.
Who will assist me with the repair options for my NavVis device?
Technically trained personnel will advise you on the different options, duration, costs, and possible location of the required repair service.
Are there different warranty terms for different regions?
Yes, the warranty terms may vary by region, and you should refer to the specific GTCs for your location.