'The directory 'srvdatadatasets_rec' does not exist' troubleshooting

Introduction

Problem description

An error message is displayed on screen. The core of the error message is ‘The directory '/srv/data/datasets_rec' does not exist'

Scope

This refers to NavVis M6 and the Navis VLX series systems.

Troubleshooting procedure

1 The SSD is incorrectly inserted

Check the SSD is inserted correctly into the correct slot.

2 The datasets_rec folder is missing

Note: The following instructions make use of Ubuntu's terminal on the device. If you are not experienced using Ubuntu, reach out to NavVis Support instead.

Note: The folder for the SSD drive is under /srv/. Perform the following only on the device itself. On workstations the SSD can be located under other paths.

Check in the following path /srv/ to see if data/datasets_rec folder exists. If not, create the datasets_rec folder manually, either using the terminal or the GUI. Remember to set up the permissions correctly for the data folders:

1. Create a folder manually in the terminal:

   mkdir -p /srv/data/datasets_rec

2. Add the correct permissions to the folder.

   sudo chmod -R 755 /srv/data

3. Check if the /srv/data folder exists, if not use the command nv_setup-data-disk, which will automatically set up the essential folder structures, as well as the permissions. Example of usage:

   sudo nv_setup-data-disk /srv -y