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    Potential Warnings & Errors
    • 13 Mar 2024
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    Potential Warnings & Errors

    • Updated on 13 Mar 2024
    • 1 Minute to read
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    Article summary

    Licensing errors

    The following license errors may appear when checking for NavVis System Software updates in the command line interface:

    Note: If one of the following errors appears on the NavVis device, the INSTALL will be disabled.

    • 404 Not found appears if the NavVis device tries to access a non-existing software repository.

    • 403 Forbidden appears if the NavVis device tries to access another existing software repository, but with the same login credentials.

    • 401 Unauthorized appears when the login credentials for the NavVis device are invalid.

    Warning Types

    If the mobile mapping system detects a problem, a notification, warning, or error is displayed.

    Warnings can be resolved by the operator without stopping the current scan, while errors cannot be resolved without restarting the scan.

    Error Types

    The following error messages can appear while scanning:

    Code

    Description

    ERR_IMU_RATE_LOW ERR_LASER_HORIZ_RATE_LOW ERR_LASER_VERT_LEFT_RATE_LOW ERR_LASER_VERT_RIGHT_RATE_LOW

    Message: Sorry, something went wrong. Please finish your current dataset and reboot the device

    Cause: The mentioned sensor is not running with the expected rate. A long Mapping time might be the cause for this behavior.

    ERR_TF_RATE_LOW

    Message: Sorry, something went wrong. Please finish your current dataset and reboot the device

    Cause: A software component is not running with the expected rate. A long Mapping time might be the cause for this behavior.

    ERR_IMU_NO_MSGS_YET ERR_LASER_HORIZ_NO_MSGS_YET ERR_LASER_VERT_LEFT_NO_MSGS_YET ERR_LASER_VERT_RIGHT_NO_MSGS_YET

    Message: Sorry, something went wrong. Please finish your current dataset and reboot the device

    Cause: The motion sensor did not send any data yet. This is most likely a hardware problem.

    ERR_TF_NO_MSGS_YET

    Message: Sorry, something went wrong. Please finish your current dataset and reboot the device

    Cause: A software component did not send any data yet. This is most likely a hardware problem.

    ERR_IMU_MSG_TOO_OLD ERR_LASER_HORIZ_MSG_TOO_OLD ERR_LASER_VERT_LEFT_MSG_TOO_OLD ERR_LASER_VERT_RIGHT_MSG_TOO_OLD

    Message: Sorry, something went wrong. Please finish your current dataset and reboot the device

    Cause: The mentioned sensor stopped sending data. This is most likely a hardware problem, but a long Mapping time might be the cause for this behavior.

    ERR_TF_MSG_TOO_OLD

    Message: Sorry, something went wrong. Please finish your current dataset and reboot the device

    Cause: A software component stopped sending data. This is most likely a software problem, but a long Mapping time might be the cause for this behavior.

    ERR_NODE_NOT_RUNNING

    Message: Sorry, something went wrong. Please finish your current dataset and reboot the device

    Cause: A critical software component is not running.

    ERR_IMU_VALUES_NAN

    Message: Sorry, something went wrong. Please finish your current dataset and reboot the device

    Cause: The IMU is sending invalid data. This is most likely a hardware problem.

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