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How to Set Up NavVis Remote Support from Ubuntu

If the screen of your device is not working correctly, this video shows you how to connect your device for remote support from the Ubuntu operating system. Pre-requisites Turn on your device and ensure that it is connected to a...

Updated on : 11 Apr 2024

How to download the device logs from a NavVis VLX

Support engineers might require the device logs for further troubleshooting. The device logs on the NavVis VLX record all operations performed while the device is turned on. Procedure Further support For more information on logs refer h...

Updated on : 08 Mar 2024

How to Connect your NavVis VLX to Wi-Fi from Ubuntu

This video shows you how to connect you NavVis VLX from the Ubuntu operating system if the screen of your device is not working correctly. Procedure Further support If you still require further support, please contact support on support...

Updated on : 21 Dec 2023

How to Set Up NavVis Remote Support from the device screen

It is often beneficial for the NavVis support team to remotely connect to your device for a deeper investigation and check-up if there is a software or hardware issue on your NavVis device. This video shows you how to start a remote session from...

Updated on : 21 Dec 2023

How to organize international device shipments to and from NavVis HQ

If a NavVis device breaks, it may need to be returned to NavVis HQ in Germany to be repaired or replaced. This article guides you through the shipping procedures. These instructions are applicable to the following regions: Americas (incl. U...

Updated on : 11 Mar 2024