The Device Log Files contain the hardware and the system activities of the past few days and weeks, these are essential for the support team to analyze any device issues your device may have.
Send these log files to support@navvis.com for analysis.
Types of Log Files
There are two types of log files:
Dataset-specific log files
Global (dataset-independent) log files
Dataset-Specific Log Files
These contain all the information messages from the scan, processing, and image stitching. The log files are stored under logs in every dataset, e.g. /path/to/project/datasets_rec/2015-04-28_15.55.23/logs/.
For most support tasks, the relevant log files are:
File name | Description |
datasets_rec/<dataset-name>/logs/mapping.log | System software log capturing all log messages during a specific dataset from start to finish. |
datasets_rec/<dataset-name>/logs/kern.log*.gz | Kernel log of the underlying operating system. |
datasets_rec/<dataset-name>/logs/syslog*.gz | System log of the underlying operating system. |
datasets_rec/<dataset-name>/logs/*_NavVis.log.gz | System software log capturing all log messages in a day upon powering the device on. |
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