Log Files

Support engineers might require log files for troubleshooting. Send these log files to support@navvis.com for analysis when reporting an issue.

Types of Log Files

There are two types of log files:

• Dataset-specific log files

• Global (dataset-independent) log files

Dataset-Specific Log Files

These contain all the information messages from the scan, processing, and image stitching. The log files are stored under logs in every dataset, e.g. /path/to/project/datasets_rec/2015-04-28_15.55.23/logs/.

For most support tasks, the relevant log files are:

Global Log Files

Global log files are independent of any dataset. These logs contain all the application status messages while the device is turned on.

Refer to the How to video here.

Downloading Global Log Files:

1. Turn on the NavVis device.

2. Click the   icon to open the help menu.

3. Click Save Logs and select where the log files will be saved on your machine. The easiest option is to select the drive called data, which is the USB-C Flash Drive connected to the NavVis device.

4. Click Save.

5. Turn off the NavVis device and disconnect the USB-C Flash Drive from the device.

6. Connect the USB-C Flash Drive to a computer and copy the files from the drive to the computer.

7. Send the log files to the support engineer by email.