To get to the Instance Management screen use your admin credentials and log into https://iv.navvis.com/
Reset Instance Password
To retrieve a password, perform the following procedure.
Click the Reset button in the Instance Management > Reset Instance Password area.
Stop and Restart Instance
To restart the instance, perform the following procedure.
Click the Stop button in the Stop Instance area.
A confirmation screen is displayed.
Click Stop Instance.
The instance will stop, wait a brief moment and the Restart button will display.
Click the Restart button in the Restart Instance area.
During the stop and restart process:
No data is lost.
Jobs processing in IVION Processing will not be affected.
Uploads/downloads will be terminated.
Jobs (e.g. map generation, etc.) will be terminated.
Refer below for a video showing the procedure.
View Instance Information
In the Instance Information area you can see the current information about your instance.
Instance name.
The URL of the instance.
The geographical region that the instance resides.
The maximum area.
The maximum size in GB.
The status of the instance (stopped, starting, started, online).
Rename Instance
In the Instance Information area, you can change the name of your instance to adjust the welcome text string in NavVis IVION.
Note: changing the instance name does not change the URL.
Enter a new name for the instance under Instance name.
Click Save.
View Subscription Details
In the Subscription Details area you can see information on your current plan, the date of subscription renewal and how you can renew the plan.
Instance Software Information
Under Instance Software Information, you can see the current software version and the software update settings. For more information on updating, see Updating the Instance Software
View Instance Status History
On the right side of the screen is the history of the status of your instance
The following table shows a description of each status
Status | Description of status. |
deploying | An instance is being created. |
failed | An error occurred during instance creation. Please contact support. |
online | Instance is available for use. |
stopped | Instance has been manually stopped and the URL is not available. The instance can be started again. |
restarting | When the machine that an instance is hosted on is restarting (On-Prem only) |
unavailable | Instance is unavailable due to a technical issue. |
starting | Instance is starting after it had been stopped. |
stopping | Instance is being stopped. |
expired | Instance subscription has expired. |
deleted | Instance data has been erased |
FAQ
How do I access the Instance Management screen?
You can access the Instance Management screen by using your admin credentials to log into https://iv.navvis.com/.
What steps do I need to follow to reset the instance password?
To reset the instance password, click the Reset button in the Instance Management > Reset Instance Password area.
What happens when I stop and restart an instance?
When you stop and restart an instance, no data is lost, jobs processing in IVION Processing will not be affected, but uploads/downloads and jobs like map generation will be terminated.
Can I rename my instance, and will it change the URL?
Yes, you can rename your instance, but changing the instance name does not change the URL.
Where can I find information about my subscription details?
You can find information about your subscription details in the Subscription Details area, which includes your current plan and renewal date.
What information can I view in the Instance Information area?
In the Instance Information area, you can view the instance name, URL, geographical region, maximum area, maximum size in GB, and the status of the instance.
What does the status 'failed' mean in the instance status history?
The status 'failed' indicates that an error occurred during instance creation, and you should contact support.
Is the instance available for use when it shows 'online' status?
Yes, when the instance status is 'online', it is available for use.
What should I do if my instance subscription has expired?
If your instance subscription has expired, you will need to renew your plan to continue using the instance.