How to prevent upload/download issues with NavVis IVION when the device goes into sleep or is locked?

Why do my uploads/downloads to NavVis IVION fail?

When your computer goes into sleep mode, it enters a low-power state, and as a result, most of the processes running on your computer, including network activity and uploads/downloads, are paused or halted to conserve energy. Here’s why that could be causing your browser upload/download to fail:

  • Network Connection Paused: In sleep mode, the computer may disconnect from the network or the internet, meaning that the connection required for the upload/download is no longer active.

  • Power Management Settings: Some power-saving settings put devices like Wi-Fi cards and network adapters into a low-power state, which can interrupt ongoing uploads/downloads.

  • Background Process Suspension: In sleep mode, background processes, like those used by your browser to manage and continue uploads/downloads, may be paused. This could lead to an incomplete or failed upload/download when the system wakes up.

Possible Solutions:

  1. Change Power Settings: You can adjust your computer’s power settings to prevent it from entering sleep mode during uploads/downloads.

On Windows 11:

  • Improve Performance:

    • Go to Settings → System → Power & battery.

    • Set Power mode to Best performance.

  • Prevent Sleep While Plugged In:

    • In Power & battery settings, under Screen and sleep, set "When plugged in, put my device to sleep after" to Never.

On Mac:

Open System Settings → Battery → Options → Set Prevent Automatic sleeping on power adapter when the display is off

Keep Wi-Fi active: System Settings → Battery → Options → Set Wake for network access to Always.

  1. Disable Sleep During Downloads/Uploads: Some browsers or download managers have settings that prevent your system from sleeping while an upload/download is in progress. You can explore these options depending on the browser you're using.

  2. Change Network Adapter Settings: For Windows, go to the "Device Manager," find your network adapter, and check the power management tab to make sure the system isn't allowed to turn off the device to save power.

  3. Browser-specific Settings: Some browsers may have built-in options or extensions to prevent the system from sleeping during uploads/downloads. For example, in Google Chrome, you could install an extension like Keep Awake to prevent sleep during active uploads/downloads.

  4. Use a Download Manager to Prevent Sleep: Some download managers, like Internet Download Manager (IDM) or Free Download Manager, can prevent your system from sleeping while a download is in progress. These tools often include a setting to keep the system awake while downloads are active.

If you frequently run into this issue while uploading/downloading large files to NavVis IVION, these solutions could help you maintain an uninterrupted upload/download process.


FAQ

Why do my uploads or downloads to NavVis IVION fail?

Uploads or downloads may fail because your computer goes into sleep mode, pausing network activity and background processes.

Does sleep mode affect my network connection?

Yes, in sleep mode, your computer may disconnect from the network, interrupting uploads and downloads.

How can I change my power settings to prevent sleep mode during uploads/downloads?

On Windows 11, go to Settings → System → Power & battery and set 'When plugged in, put my device to sleep after' to Never. On Mac, open System Settings → Battery and set 'Prevent Automatic sleeping on power adapter when the display is off'.

Can I disable sleep mode during uploads or downloads?

Yes, some browsers or download managers have settings that prevent your system from sleeping while an upload or download is in progress.

Are there any browser-specific settings to prevent sleep during uploads/downloads?

Yes, some browsers may have built-in options or extensions, like 'Keep Awake' for Google Chrome, to prevent sleep during active uploads or downloads.