If you are encountering issues with your NavVis IVION Instance, the NavVis IVION logs are required for further investigation and troubleshooting.
This video will show you step by step how to download the NavVis IVION logs.
Procedure
Further support
If you still require further support, please contact support on support@navvis.com.
A NavVis IVION instance is a copy of the NavVis IVION software running on a hosting server. An instance has a database which contains the associated datasets, users, and more. That data is accessible via the instance URL.