If you are encountering issues with your NavVis IVION Instance, the IVION logs are required for further investigation and troubleshooting.
This video will show you step by step how to download the IVION logs.
Procedure
Go to the Instance Dashboard>Settings>Instance Configuration
Scroll down to the end and click Download logs in the Troubleshooting section.
Further support
If you still require further support, please contact support on support@navvis.com.