How to check inspect tabs and record a .har file

Instance logs might not be enough to troubleshoot errors in NavVis IVION. A support engineer may request a HAR file and screenshots of any error (red) messages that appear in the Console and Network tabs.

Navigating to the Console Tab in different operating systems

1. Google Chrome:  

• Press CTRL + SHIFT + J (Windows/Linux) or CMD + OPTION + J (Mac).  

• Alternatively, press F12 and select the Console tab.

2. Microsoft Edge:  

• Press F12 or CTRL + SHIFT + I (Windows).  

• Navigate to the Console tab.

3. Mozilla Firefox:  

• Use CTRL + SHIFT + K (Windows/Linux) or CMD + OPTION + K (Mac).

• Navigate to the Console tab.

4. Safari:  

• Enable the Developer Menu (Safari > Preferences > Advanced > Show Develop menu).  

• Then press CMD + OPTION + C.

5. Opera:

• Press CTRL + SHIFT + I and click the Console tab.

Taking a Screenshot:

1. Open the console as described above.

2. Resize the console window if necessary to display all relevant content.

3. Take a screenshot:

   • Windows: Press PrtScn or use the Snipping Tool.  

   • Mac: Use CMD + SHIFT + 4 to capture a specific area.

4. Save the image.

Sharing the Screenshot:

• Attach the screenshot to an email or share it with the support team as instructed.  

• By following these steps, you can provide the necessary details for troubleshooting effectively.