Help and Assistance

Support engineers might require log files for troubleshooting. Send these log files to support@navvis.com for analysis when reporting an issue. Types of Log Files There are two types of log files: Dataset -specific log files Global (datas...

On the main user interface of the NavVis M6, tap the Help button at the top of the screen to open the help menu. From the Help screen, get the device log files, find the software version, and general mapping guidance. GUIDANCE & ADVICE ...

Manual installation may be required in some cases. Details of this process are provided below. NavVis Software Repositories We provide our software and dependencies as Ubuntu packages in the native Debian package format (.deb). These packages are ...

Licensing errors The following license errors may appear when checking for NavVis System Software updates in the command line interface: Note: If one of the following errors appears on the NavVis device, the INSTALL will be disabled. 404 ...

Unexpected Errors If the NavVis M6 has an unexpected hardware or software error, a message appears indicating the problem and advises the user to manually stop and save the Dataset within 20 seconds. Restart the NavVis M6 and start another datase...