Technical Support
- 18 Mar 2024
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Technical Support
- Updated on 18 Mar 2024
- 1 Minute to read
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- DarkLight
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If you are having trouble with the post-processing of one or more Dataset(s), please provide:
Step-by-step instructions on how to reproduce the problem, including any commands run.
A diagnosis file (
NavVis-diagnosis.log.gz
) generated using the navvis-diagnosis tool and Global Log Files (NavVis.log.tar.gz) for your system. Please run the following two commands:
navvis-diagnosis --all --output=NavVis-diagnosis.log && gzip --best NavVis-diagnosis.log
tar -zcvf NavVis.log.tar.gz /var/log/NavVis
The Recorded dataset(s) from
/datasets_rec
.The log(s) from the
/datasets_proc/<dataset>/logs
folder in the corresponding dataset directory.
Step-by-step instructions on how to reproduce the problem, including any commands run.
Relevant Log Files from the time of the problem.
The version of the software used.
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