Technical Support
  • 18 Mar 2024
  • 1 Minute to read
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Technical Support

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Article summary

If you are having trouble with the post-processing of one or more Dataset(s), please provide:

  • Step-by-step instructions on how to reproduce the problem, including any commands run.

  • A diagnosis file (NavVis-diagnosis.log.gz) generated using the navvis-diagnosis tool and Global Log Files (NavVis.log.tar.gz) for your system. Please run the following two commands:

navvis-diagnosis --all --output=NavVis-diagnosis.log && gzip --best NavVis-diagnosis.log
tar -zcvf NavVis.log.tar.gz /var/log/NavVis
  • The Recorded dataset(s) from /datasets_rec.

  • The log(s) from the /datasets_proc/<dataset>/logs folder in the corresponding dataset directory.

  • Step-by-step instructions on how to reproduce the problem, including any commands run.

  • Relevant Log Files from the time of the problem.

  • The version of the software used.


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