This article provides a comprehensive guide on checking the VLX calibration status from a remote location. Follow the steps below to ensure that your NavVis device is functioning correctly.
Step 1: Access the NavVis Portal
To begin, you need to log in to the NavVis Portal. Follow these smaller steps:
Open your web browser and navigate to the NavVis Portal.
Enter your login credentials to access your account.
Once logged in, locate the calibration status section.
Step 2: Check Calibration Status
After successfully accessing the Portal, proceed with the following steps:
Navigate to the 'Calibration' tab within the Portal.
Review the displayed calibration status and ensure it is marked as 'Calibrated'.
Note any warnings or issues that may need attention.
Step 3: Diagnose Issues if Necessary
If the calibration status is not as expected, perform these diagnostic steps:
Identify any error messages displayed on the screen.
Refer to the troubleshooting section of the NavVis Knowledge Base for guidance.
If the issue persists, you may need to contact support.
Further Information
For a great onboarding experience, refer to the following resources:
NavVis Academy: Learn how to set up and use NavVis products effectively.
Knowledge Base: A repository for technical information about our NavVis products.
Got technical questions? Ask Ivy, our interactive virtual NavVis assistant. You can start a conversation in any comfortable language.
Need further support? Contact our support organization at Support@navvis.com.
Note on Troubleshooting
In case there are persistent issues with the calibration status, you may need to check the USB cable connections or camera settings as advised in the troubleshooting guides. Ensure all connections are secure and that the latest firmware is applied as specified in the documentation.
If you need additional assistance with your NavVis device, do not hesitate to reach out to the designated support contacts.
FAQs
What is the first step to check the VLX calibration status remotely?
The first step is to access the NavVis Portal by logging in with your credentials.
How can I verify if my VLX is calibrated?
You can verify the calibration status by navigating to the 'Calibration' tab in the NavVis Portal and checking if it is marked as 'Calibrated'.
What should I do if the VLX calibration status indicates an issue?
If there is an issue with the calibration status, identify any error messages, refer to the troubleshooting section of the NavVis Knowledge Base, and contact support if the problem persists.