How to Open Your Browser Dev Console and Take a Screenshot

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Introduction

Our developers work hard to prevent bugs in NavVis IVION, but issues can occur. In such cases, sharing information from your browser's console is crucial for troubleshooting. Here's how to open your browser console and capture a screenshot for support:

Procedure

Opening the Developer Console

  1. Google Chrome:  

  • Press CTRL + SHIFT + J (Windows/Linux) or CMD + OPTION + J (Mac).  

  • Alternatively, press F12 and select the Console tab.

  1. Microsoft Edge:  

  • Press F12 or CTRL + SHIFT + I (Windows).  

  • Navigate to the Console tab.

  1. Mozilla Firefox:  

  • Use CTRL + SHIFT + K (Windows/Linux) or CMD + OPTION + K (Mac).

  • Navigate to the Console tab.

  1. Safari:  

  • Enable the Developer Menu (Safari > Preferences > Advanced > Show Develop menu).  

  • Then press CMD + OPTION + C.

  1. Opera:

  • Press CTRL + SHIFT + I and click the Console tab.

Taking a Screenshot:

  1. Open the console as described above.

  2. Resize the console window if necessary to display all relevant content.

  3. Take a screenshot:

    • Windows: Press PrtScn or use the Snipping Tool.  

    • Mac: Use CMD + SHIFT + 4 to capture a specific area.

  4. Save the image.

Sharing the Screenshot:

  • Attach the screenshot to an email or share it with the support team as instructed.  

  • By following these steps, you can provide the necessary details for troubleshooting effectively.


FAQ

How can I open the developer console in Google Chrome?

Press CTRL + SHIFT + J (Windows/Linux) or CMD + OPTION + J (Mac). Alternatively, press F12 and select the Console tab.

What should I do if I encounter a bug in NavVis IVION?

You should share information from your browser's console for troubleshooting.

How do I take a screenshot of the console?

Open the console, resize it if necessary, and then use PrtScn or the Snipping Tool on Windows, or CMD + SHIFT + 4 on Mac to capture a specific area.

Is it necessary to save the screenshot before sharing it?

Yes, you need to save the screenshot before attaching it to an email or sharing it with the support team.

Can I use Microsoft Edge to open the developer console?

Yes, you can open the developer console in Microsoft Edge by pressing F12 or CTRL + SHIFT + I.