Problem description
Your NavVis Desktop Processing Software does not recognize an active license file for the device that captured the dataset you are trying to process.
Troubleshooting procedure
Error message: No license files under (~/NavVis/Licenses)
Your workstation or server has not been set up yet with any license files for NavVis Desktop Processing Software.
Fix: Download and store the license files correctly on your local processing machine, refer to Managing Desktop Processing Licenses.
Error message: The license does not allow processing datasets from device Gx-xxx.
There is no license found for the serial number of the device for which you are trying to process a dataset.
Fix: Check the folder (~/NavVis/Licenses) again and retrieve the correct license file you are missing from the NavVis portal.
Error message: The license for device Gx-xxx has expired.
A license file for this NavVis VLX has been found, but it has expired.
Fix: Check the NavVis portal for a renewed license file. If you have not yet renewed your NavVis Desktop Processing license for the device, contact support@navvis.com.
FAQ
Why is my NavVis Desktop Processing Software not recognizing my license file?
Your software may not have an active license file for the device that captured the dataset you are trying to process.
What should I do if I see the error message 'No license files under (~/NavVis/Licenses)'?
This means your workstation or server has not been set up with any license files. You need to download and store the license files correctly on your local processing machine.
What does it mean if I receive the error 'The license does not allow processing datasets from device Gx-xxx'?
This indicates that there is no license found for the serial number of the device you are trying to process a dataset from. You should check the folder (~/NavVis/Licenses) and retrieve the correct license file from the NavVis portal.
What should I do if my license for device Gx-xxx has expired?
You need to check the NavVis portal for a renewed license file. If you haven't renewed your NavVis Desktop Processing license for the device, contact support@navvis.com.
Is it necessary to have a license file to process datasets with NavVis Desktop Processing Software?
Yes, an active license file is required to process datasets with the software.