- 11 Mar 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
'The directory 'srvdatadatasets_rec' does not exist' troubleshooting
- Updated on 11 Mar 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
Introduction
Problem description
An error message is displayed on screen. The core of the error message is ‘The directory '/srv/data/datasets_rec' does not exist'
![](http://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/the-directory-srvdatadatasets_rec-does-not-exist-troubleshooting-image-polv77mc.png?sv=2022-11-02&spr=https&st=2024-09-08T02%3A05%3A25Z&se=2024-09-08T02%3A15%3A25Z&sr=c&sp=r&sig=HRuzqGqmbWfp%2FmihA7Wwm8wA6gEhoeTvF9g3XlB8UUE%3D)
Scope
This refers to NavVis M6 and the Navis VLX series systems.
Troubleshooting procedure
1 The SSD is incorrectly inserted
Check the SSD is inserted correctly into the correct slot.
2 The datasets_rec folder is missing
Note: The following instructions make use of Ubuntu's terminal on the device. If you are not experienced using Ubuntu, reach out to NavVis Support instead.
Note: The folder for the SSD drive is under /srv/. Perform the following only on the device itself. On workstations the SSD can be located under other paths.
Check in the following path /srv/ to see if data/datasets_rec folder exists. If not, create the datasets_rec folder manually, either using the terminal or the GUI. Remember to set up the permissions correctly for the data folders:
Create a folder manually in the terminal:
mkdir -p /srv/data/datasets_rec
Add the correct permissions to the folder.
sudo chmod -R 755 /srv/data
Check if the /srv/data folder exists, if not use the command nv_setup-data-disk, which will automatically set up the essential folder structures, as well as the permissions. Example of usage:
sudo nv_setup-data-disk /srv -y
![](http://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/the-directory-srvdatadatasets_rec-does-not-exist-troubleshooting-image-zvpr0mrt.png?sv=2022-11-02&spr=https&st=2024-09-08T02%3A05%3A25Z&se=2024-09-08T02%3A15%3A25Z&sr=c&sp=r&sig=HRuzqGqmbWfp%2FmihA7Wwm8wA6gEhoeTvF9g3XlB8UUE%3D)