Troubleshooting

Problem description If the mobile scanning system detects a problem, it displays a notification, warning, or error. Warnings can be resolved by the operator without stopping the mapping session, while errors cannot be resolved without restarting th...

Issue description During transportation, the device box was damaged with a puncture hole, like the image below. Troubleshooting Procedure For similar small dents or punctures, use 2K (2 component, or in some places called AB) epoxy glue to...

Using control points during a scan helps improve Point cloud accuracy. However, the use of control points cannot always save twisted or tilted scans. This article describes when control points can improve your scanned data and in which scenarios t...

Issue description The post-processed cloud has vague colored patches in large areas. Very few details can be observed from the Point cloud , only shapes. This could be because not enough panorama images were captured during the scanning. The...

Introduction In corner cases, when the NavVis VLX / MLX device is experiencing operating system failures and cannot boot correctly, it is then required to flash and restore the system to a specific image. This procedure describes how the system re...