Where do I find the necessary NavVis device credentials for the NavVis Desktop Processing Software installation

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Applies to: NavVis Devices, Desktop Processing software v.2.11 and above 

You can find all the NavVis System Software licenses credentials for your company in this link. For an installation, you only need to enter the credentials of one of your owned NavVis  devices that has an annual license for NavVis Desktop Processing Software updates and an annual license for NavVis System Software updates.  The credentials will look like this: 

<serial-number>@device.navvis.com <password>

For example,  G8-000@device.navvis.com <12 character password>

Only a company's Account Administrator within the NavVis portal has access to the licenses. You can find more information on the Account Administrator and other user roles in this article.