Troubleshooting a failed data transfer from Cloud Storage to Instance Storage

Introduction

Purpose

Once data has been successfully processed with NavVis IVION Processing, the data needs to be transferred from Cloud Storage to Instance Storage. The procedure for transferring data is explained in Adding Processed Data to Dataset Management.

If this data transfer fails, follow this procedure to troubleshoot the issue.

Scope

NavVis IVION Processing, NavVis Cloud

Troubleshooting Procedure

1 Verify that you have enough instance storage available.

1. Check the size of the file(s) you are transferring under Data processing > Processed data.

2. Check the available instance storage under Site setup > Dataset management.

3. If your instance is running low on storage capacity, either delete some datasets from the database or purchase a NavVis IVION upgrade.

2 Restart your NavVis IVION Instance

Note: before restarting an instance, make sure no data uploads or downloads are in progress.

Restart the instance from the instance management screen in NavVis Cloud to reestablish any problematic connections.

3 Contact NavVis Support

If steps 1 and 2 are not successful, open a support case with NavVis Support. Download the NavVis IVION logs for NavVis support so they can investigate any underlying errors.

References

• Adding Processed Data to Dataset Management in NavVis IVION

• Checking the NavVis IVION Instance Storage

• Instance Management

• Extract NavVis IVION Logs for NavVis Support