Troubleshooting a failed data transfer from Cloud Storage to Instance Storage

  • Updated on Sep 23, 2025
  • Published on Apr 29, 2024
  • 2 minute(s) read
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Issue description

Once data has been successfully processed with NavVis IVION Processing, the data needs to be transferred from Cloud Storage to Instance Storage. The procedure for transferring data is explained in Adding Processed Data to Dataset Management. However, if this process fails, use the following procedure.

Scope

NavVis IVION Processing,

Troubleshooting Procedure

1 Verify that you have enough instance storage available.

  1. Check the size of the file(s) you are transferring under Data processing > Processed data.

  2. Check the available instance storage under Site setup > Dataset management.

  3. If your instance is running low on storage capacity, either delete some datasets from the database or purchase a NavVis IVION upgrade.

2 Restart your NavVis IVION Instance

Note: before restarting an instance, make sure no data uploads or downloads are in progress.

Restart the instance from the instance management screen in NavVis Cloud to reestablish any problematic connections.

3 Contact NavVis Support

If steps 1 and 2 are not successful, open a support case with NavVis Support. Download the NavVis IVION logs for NavVis support so they can investigate any underlying errors.

References

FAQ

What should I do if the data transfer from Cloud Storage to Instance Storage fails?

If the data transfer fails, follow the troubleshooting procedure outlined in the documentation.

How can I verify if I have enough instance storage available?

Check the size of the files you are transferring under Data processing > Processed data and the available instance storage under Site setup > Dataset management.

What can I do if my instance is running low on storage capacity?

You can either delete some datasets from the database or purchase a NavVis IVION upgrade.

Is it necessary to restart my NavVis IVION Instance?

Yes, restarting the instance can help reestablish any problematic connections, but ensure no data uploads or downloads are in progress before doing so.

What should I do if the troubleshooting steps do not resolve the issue?

If the first two steps are not successful, open a support case with NavVis Support and download the NavVis IVION logs for their investigation.

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