Troubleshooting a failed data transfer from Cloud Storage to Instance Storage

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Once data has been successfully processed with , the data needs to be transferred from Cloud Storage to Instance Storage. The procedure for transferring data is explained in Adding Processed Data to Dataset Management. However, if this process fails, use the following procedure.

NavVis IVION Processing,

  1. Check the size of the file(s) you are transferring under Data processing > Processed data.

  2. Check the available instance storage under setup > management.

  3. If your instance is running low on storage capacity, either delete some datasets from the database or purchase a NavVis IVION upgrade.

Note: before restarting an instance, make sure no data uploads or downloads are in progress.

Restart the instance from the instance management screen in NavVis Cloud to reestablish any problematic connections.

If steps 1 and 2 are not successful, open a support case with NavVis Support. Download the NavVis IVION logs for NavVis support so they can investigate any underlying errors.