Troubleshooting

Issue Description When launching your TeamViewer application, you'll see a notification indicating that Wayland has been detected, as shown in the image below. Troubleshooting Procedure The issue is caused because the computer is running&nbs...

Problem description Your NavVis Desktop Processing Software does not recognize an active license file for the device that captured the dataset you are trying to process. Troubleshooting procedure Error message: No license files under (~/NavVis...

Introduction Problem description While updating on-premise Desktop Processing Software, you might see such errors pop up in the Software Updater or in the Ubuntu terminal: E: Could not get lock /var/lib/dpkg/lock-frontend - open (11: Resource te...

Introduction Problem description During desktop processing the following error message is displayed Verifying dataset... Error: Data authentication failed for file: /media//datasets_rec/datasets_rec/2021-04-13_11.06.19/internal/bags/bag_2021-04-...

Introduction Problem description A processing task fails and one of the following error messages are displayed: ERROR: 'utf-8' codec can't decode byte 0xe2 in position 21: invalid continuation byte Processing failed:'utf-8' codec can't de...

Introduction Problem description This is the troubleshooting procedure for the error message the package system is broken/unmet dependencies . When updating Ubuntu in the NavVis software or with the UI Updater, the update fails with an error m...

Introduction Problem description After updating to a new version of the NavVis Desktop Processing Software for on-premise workstations, the post-processing of Dataset s fails repeatedly with an error message, which can include the following: s...

Introduction Problem description Describes how to edit or remove unwanted points from the Point cloud .  Scope It is important to know that this procedure does not apply to cloud processing since any time a filtered point cloud is download...

Introduction Problem description This procedure describes how to correct an issue where the Point cloud only displays the basement floor, despite multiple attempts at reprocessing. Figure 1: Only lower or partial data is present Specificall...

Introduction Problem description After adding an control point file to a cloud processing job, an error message is display: Some of your control points are misaligned. Don't use these points for processing if a mistake was made while measuring t...

1 Introduction 1.1 Problem description Your NavVis Desktop Processing Software does not recognize a valid (active) license file for the device on which the dataset you are trying to process was captured. 1.2 Scope M6 and VLX Series devices 2...

Introduction Problem description On Premise processing fails and displays the error code on your computer: Non-zero exit 137. Returned. Checking the log file This error code is associated with a memory issue. The error message is displayed wh...

Introduction Problem description Post-processing fails directly after start-up with an Unknown error (exit code: 2). Scope This solution applies to all versions of NavVis Desktop Processing Troubleshooting procedure Check the Dataset ...