Troubleshooting

Introduction Problem description When pushing the head release button (M6-0 to M6-3) or pulling the head release lever (M6-4 to M6-5), the head does not (or very slowly) slide upwards to the scanning position. When pushing the head down after sca...

Introduction Problem description An error message is displayed on screen. The core of the error message is  ‘The directory '/srv/data/datasets_rec' does not exist' Scope This refers to NavVis M6 and the Navis VLX series systems. Troubl...

Introduction This article describes the troubleshooting procedure for the NavVis M6 and VLX series battery charger. Problem description The batteries of my device are not charging when connected the battery charger Troubleshooting procedure Per...

Introduction Problem description The following procedure should be used when you need a repair of your NavVis device. Scope This procedure is not applicable to the NavVis M3 which has been discontinued. Repair procedure 1 Contact support You ...

Introduction Problem description When switching on the device, it display an error message like this: [13:28:38]  Failed to prepare mapping: [Errno  13]  Permission denied:  '/srv/data' Or it warns...