From the NavVis VLX home screen, tap the Help button at the top right of the screen to open the help menu. The following menu options are available:

Help%20Screen

About this VLX

From the About this VLX screen, you can check the following:

The software version on the NavVis VLX. The version number indicates the official release, while the software packages it depends on are numbered independently.
The calibrated version.
The last calibration for the device with the date format dd.mm.yyyy.
Check for a software update and install the update to the device.

About%20this%20VLX

Contacting NavVis

Contact NavVis technical support with a precise description of the problem.

From the Help screen, click Remote support.
Contact NavVis technical support using one of the following methods:
- Email: support@navvis.com
- Call:
  - +49 89 208 04 04 05 for support in English and German
  - +1 332 217 2420 for support in English (North America only)

Support%20Screen

Remote Support

It is often beneficial for the NavVis support team to remotely connect to your device for a deeper investigation and to check if there is a software or hardware issue on your NavVis device.

To start a remote support session:

Connect the NavVis VLX to an ethernet port with an ethernet cable.
Make sure device’s batteries are fully charged.
From the Help screen, click Remote Support.
Click the Remote support button. The TeamViewer instance will launch on the NavVis VLX.
Provide the device specific ID and password shown in this window to NavVis technical support.

Accessing Tutorials

To access the tutorials, which describe best practices when using the NavVis VLX, perform the following steps:

From the Help screen, tap Tutorial.
From the Tutorial overview screen, tap one of the following tutorials:
- Performing loop closures
- Optimizing {{glossary.Point cloud}} capture
- Capturing panoramic images
- Capturing control points

Tutorial%20Overview

For further information about NavVis VLX best practices, tap Read more and scan the QR code. The NavVis VLX starter training opens. Tap OK to close the QR screen.

FAQ

How do I access the help menu on the NavVis VLX?

From the NavVis VLX home screen, tap the Help button at the top right of the screen.

What information can I find in the 'About this VLX' section?

You can check the software version, calibrated version, last calibration date, and check for software updates.

How can I contact NavVis technical support?

You can contact NavVis technical support via email at support@navvis.com or by calling +49 89 208 04 04 05 for English and German support, or +1 332 217 2420 for North American English support.

Is remote support available for the NavVis VLX?

Yes, remote support is available and can be initiated from the Help screen.

What steps do I need to follow to start a remote support session?

Connect the NavVis VLX to an ethernet port, ensure the batteries are charged, click Remote Support from the Help screen, and provide the device ID and password to NavVis support.

Where can I find tutorials for using the NavVis VLX?

You can access tutorials by tapping Tutorial from the Help screen and selecting from the available options.

Can I check for software updates on my NavVis VLX?

Yes, you can check for software updates in the 'About this VLX' section.

What types of tutorials are available for the NavVis VLX?

Tutorials include Performing loop closures, Optimizing Point cloud capture, Capturing panoramic images, and Capturing control points.

Do I need to charge the device before remote support?

Yes, make sure the device’s batteries are fully charged before starting a remote support session.

Printable documents