Introduction
Issue description
NavVis VLX scan fails with an “ERROR_NODE_NOT_RUNNING” message and the device logs indicates an Input/Output error message.
Scope
NavVis VLX
Troubleshooting procedure
Download device logs
Check the device logs to confirm an Input/Output error message. Follow these instructions to access the device logs here,
You might also detect a pop-up message from the device with the error message:
Backend returned error ‘[Errno 5]' Input/Output error: '/srv/data/datasets_rec/dataset_ID’'
Examine device logs
If an Input/Output error message is indicated in the logs, proceed. If not, contact support@navvis.com for further debugging.
Format external SSD
This error is most likely caused by bad sectors present in the device external SSD. Most times, formatting the SSD resolves this issue. Refer to Formatting an SSD Card.
Replace external SSD if issue persists
If the issue persists after, an SSD replacement may be required. You can always contact us for further debugging before replacing the external SSD.
FAQ
What does the 'ERROR_NODE_NOT_RUNNING' message indicate?
It indicates that the NavVis VLX scan has failed due to an issue with the device.
What should I do if I see an Input/Output error message in the device logs?
You should follow the troubleshooting procedure outlined, starting with examining the device logs.
How can I access the device logs?
You can follow the provided instructions to download and access the device logs.
Is formatting the external SSD a recommended solution for the Input/Output error?
Yes, formatting the external SSD often resolves the issue caused by bad sectors.
What should I do if formatting the SSD does not resolve the issue?
If the issue persists, you may need to replace the external SSD or contact support for further assistance.