FAQs

The NavVis VLX is not ATEX certified, meaning it is not certified for explosive or hazardous environments of any kind. Such hazardous environments can be oil plants, oil refineries, etc., and their description can be called ATEX Zone 2. More informa...

The minimum Point cloud resolution after post-processing with NavVis Software is 5mm.  Currently, we cannot produce point clouds with a resolution less than 5mm due to the computational limit. Internal investigations have shown that the accu...

Yes you can It should be noted for NavVis VLX 2 and VLX 3 the batteries that come as standard with the device are IP-rated (water and dust resistance) in alignment with the device. These can only be purchased directly from NavVis, only NavVis batte...

Applies to: NavVis VLX/M6, Desktop Processing software v.2.11 and above  See which of your NavVis VLX/M6 devices are eligible for NavVis System Software updates in the NavVis portal . In this link, check the device's serial number, cre...

Applies to: NavVis VLX/M6, Desktop Processing software v.2.11 and above  You can find all the NavVis VLX/M6 System Software licenses credentials for your company in this link . For an installation, you only need to enter the credential...

Yes you can For very large projects or multiple employees, additional SSD s might be necessary to improve the timing for data transfer and post-processing. Note: For NavVis VLX 2 (G10-xxx) and VLX 3, the SSDs that come as standard wi...

Introduction In July 2023, we will be introducing a new “Inspection and Maintenance” service that can be booked as part of all Repair and Maintenance Services for VLX and M6. Purpose The following sections describe changes to NavVis' offering of ...

Applies to: NavVis VLX/M6, Desktop Processing software Question: What should I do when my annual NavVis System Software or Desktop Processing Software update package is about to expire or has already expired? Answer: Contact your NavVis Acco...

There is only limited testing performed using the NavVis VLX in strong electromagnetic environments. The NavVis VLX has passed in magnetic fields up to 30A/m (50/60 Hz stimulation), but a test against high electrical f...

The default password for all NavVis VLX devices is mapper The NavVis VLX prompts the user for an authentication password before updates. This password is normally given to the customers during training.  The password is  mapper.  Th...

In most cases, if you successfully downloaded the images from the cameras to the hard drive of the device, the cameras will format automatically. Even if something went wrong during your previous mapping run that means IMMS failed to format the cam...

Applies to: VLX In the NavVis VLX User Guide "Flying" section it states: Your airline may require you to carry the battery certificates and material safety data sheets. These are available upon request from support.navvis.com?.  The airli...

We do not recommend that you open or close doors during a scanning session, as this can create problems with post-processing and SLAM By default, moving objects (e.g. doors, moving people) will be filtered out by the dynamic object filter dur...