- 17 Jan 2024
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Error: No valid license for device Gx-xxx found
- Updated on 17 Jan 2024
- 1 Minute to read
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1 Introduction
1.1 Problem description
Your NavVis Desktop Processing Software does not recognize a valid (active) license file for the device on which the dataset you are trying to process was captured.
![](http://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/no-valid-license-for-device-gx-xxx-found-troubleshooting-image-r20qikoy.png?sv=2022-11-02&spr=https&st=2024-09-08T02%3A23%3A12Z&se=2024-09-08T02%3A33%3A12Z&sr=c&sp=r&sig=cEbLewLpeQuKkLkJrF6I5K31dhk%2FpYPNeSwcfqGmF8U%3D)
1.2 Scope
M6 and VLX Series devices
2 Troubleshooting procedure
Error message: No license files under ~/Documents/NavVis/Licenses/
Your workstation or server has not been set up yet with any license files for NavVis Desktop Processing Software.
Fix: Download and store the license files correctly on your local processing machine, refer to Download Software Licenses.
Error message: The license does not allow processing datasets from device Gx-xxx.
There is no license found for the serial number of the device for which you are trying to process a dataset.
Fix: Check the folder ~/Documents/NavVis/Licenses/ again and retrieve the correct license file you are missing from the NavVis portal.
Error message: The license for device Gx-xxx has expired.
A license file for this NavVis VLX/M6 has been found, but it has expired.
Fix: Check the NavVis portal for a renewed license file. If you have not yet purchased the next year of NavVis Desktop Processing updates for the device, contact your Account Executive or Customer Success Manager.