Error: No valid license for device Gx-xxx found

1 Introduction

1.1 Problem description

Your NavVis Desktop Processing Software does not recognize a valid (active) license file for the device on which the dataset you are trying to process was captured.

1.2 Scope

M6 and VLX Series devices

2 Troubleshooting procedure

• Error message: No license files under ~/Documents/NavVis/Licenses/

• Your workstation or server has not been set up yet with any license files for NavVis Desktop Processing Software.

• Fix: Download and store the license files correctly on your local processing machine, refer to Download Software Licenses.

• Error message: The license does not allow processing datasets from device Gx-xxx.

• There is no license found for the serial number of the device for which you are trying to process a dataset.

• Fix: Check the folder ~/Documents/NavVis/Licenses/ again and retrieve the correct license file you are missing from the NavVis portal.

• Error message: The license for device Gx-xxx has expired.

• A license file for this NavVis VLX/M6 has been found, but it has expired.

• Fix: Check the NavVis portal for a renewed license file. If you have not yet purchased the next year of NavVis Desktop Processing updates for the device, contact your Account Executive or Customer Success Manager.