Docker Failing to Login Troubleshooting

  • Updated on Feb 3, 2025
  • Published on Jan 2, 2024
  • 1 minute(s) read
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Issue description

Even if it appears you have successfully logged into Docker, when pulling docker images from the terminal you sometimes get the following error:

ERROR: pull access denied for docker.navvis.com/postgresql/postgresql, repository does not exist or may require 'docker login': denied: requested access to the resource is denied.

Troubleshooting procedure

  1. Login to the NavVis Docker Hub from a browser at docker.navvis.com.

  2. Login again using the terminal commands and attempt to pull the images.

  3. If this does not work, then log out of docker.navvis.com and login one more time.

  4. Again, login to NavVis Docker Hub from the terminal and attempt to pull the images - the pull should be successful. If issue not fixed continue.

  5. Run the following command: docker pull docker.navvis.com/postgresql/postgresql:12 && docker pull docker.navvis.com/ivion-stable/ivion:latest

  6. Then navigate to where the docker-compose.yml file is and run: docker-compose up 

  7. This should allow IVION to start. After IVION has started, please provide NavVis support with the OS version, the docker version, and the docker-compose version. 

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