NavVis

Changelog

Mon, 08 Jun 2026 13:36:46 GMT

What's new, improved, and fixed in NavVis IVION Go.Our release format is major.minor.patch, which means:A major version increase will highlight changes that are not backwards-compatible. Minor version updates will introduce new features.Patch versions will be reserved for bug fixes and hotfixes.Version 1.7.2Release Date: June 8th, 2026Android: NewWhen a site requires a newer version of the app, you'll now be prompted to update directly from the Play Store.ImprovedEnterprise sign-in now opens in ...

Control Point Placement

Mon, 08 Jun 2026 13:30:28 GMT

The following are recommendations for control points placement:Distribute control points evenly. Place them more than 5m apart from one another and ideally not in a straight line.Place control points at the beginning and end of each scanned dataset.Include a minimum of three control points per scanned dataset.Place control points in corners, at the ends of corridors. Place one control point at every corner of a long corridor. Control points should be placed at least 50 cm from corners. One contr ...

Importing and Exporting POIs

Mon, 08 Jun 2026 11:16:24 GMT

IntroductionSite admins can export and import POIs in bulk via the POI Types menu.There are two file formats for exporting POIs: .json and .csv.There are three file formats for importing POIs: .json, .csv, and .zip.Unique identifiers can be imported and exported with POIs in .json and .csv format.To back up POIs or transfer them between sites, use the .json format.To import or export POIs from or to another program, such as a facility management application, use the .csv format.POI types and POI ...

Server error 500: OutOfMemoryError when navigating the panorama view

Mon, 08 Jun 2026 11:11:00 GMT

When you navigate the panorama view in NavVis IVION, the following error appears:Network request failed: Server Error (500) Handler dispatch failed; nested exception is java.lang.OutOfMemoryError: Java heap spaceCause: One or more POIs contain embedded images in the description field. NavVis IVION enforces a 40 MB maximum content size limit for POI descriptions. When a POI exceeds this limit, NavVis IVION attempts to download the full content and runs out of memory.This issue commonly occurs whe ...

Device Comparison Matrix

Mon, 08 Jun 2026 10:13:33 GMT

The content compares three models of NavVis devices: VLX 2, VLX 3, and MLX, highlighting their specifications. SpecificationNavVis VLX 2NavVis VLX 3NavVis MLXLiDAR sensor / Number of laser scanners2 x 16 layers2 x 32-layer32-layerOperational rangeup to 50 mPoints per second2 × 600,0001,280,000 per sensor640,000 points per secondAccuracy of Point cloud6 mm5 mm 5 mmCameras4Image resolution4 x 20 4 x 204 × 12 Visual odometry camerasNoneNone2 × 2 MPBatteries2 x 2 Li-ion 95 Wh, hot swappable2 x 2 Li- ...

Troubleshooting Upload Incomplete

Fri, 05 Jun 2026 09:16:14 GMT

Use this guide when NavVis IVION Processing shows an upload incomplete status for raw scan data.How NavVis IVION Processing validates uploadsAfter you upload raw scan data, NavVis IVION Processing checks whether the upload is complete. During this check, the data shows a validating upload status.If the check passes, the status message disappears.If the upload is incomplete, an upload incomplete status appears and you cannot process the dataset.Wait for the upload to finish before you set up proc ...

Printable documents

Fri, 05 Jun 2026 09:09:15 GMT

The following printable PDF documents are attached to this article.NavVis VLX User GuideNavVis VLX Setup PosterNavVis VLX Safety and Regulatory Document

NavVis MLX Does Not Scan Objects at a Certain Distance

Wed, 03 Jun 2026 15:34:47 GMT

Use this procedure when the NavVis MLX does not capture an object at the expected distance. The NavVis MLX LiDAR has an operating range of up to 50 m, so objects at 10 m for example are well within range. When distant objects are missing, the cause is typically limited geometry in view, weak SLAM, poor scan angle, occlusion, motion, dirty or wet optics, or a hardware or software issue.What to checkConfirm the distance: Check that the target is within 50 m.Check SLAM status: Check whether the SLA ...

Upgrading your Data Processing Package

Wed, 03 Jun 2026 14:51:03 GMT

{{glossary.NavVis IVION Processing}} and NavVis IVION Processing Enterprise offer several packages depending on your business needs. If an instance runs out of cloud storage or processing units you can upgrade to a package with a higher storage capacity. The table below shows the different packages available.For further questions or assistance with upgrading your storage and processing balance capacity, please contact your Customer Success Manager or send an email to sales@navvis.comNote:Storage ...

Technical Support for Desktop Processing

Wed, 03 Jun 2026 13:51:31 GMT

If you are experiencing issues with post-processing any datsets please provide the following to the NavVis Support: Step-by-step instructions on how to reproduce the problem, including any commands run.A diagnosis file (NavVis-diagnosis.log.gz) generated using the navvis-diagnosis tool and Global Log Files (NavVis.log.tar.gz) for your system. to use the tool run the following two commands:navvis-diagnosis --all --output=NavVis-diagnosis.log && gzip --best NavVis-diagnosis.log tar -zcvf NavVis. ...

Subscription Page

Wed, 03 Jun 2026 12:21:12 GMT

The subscription page in NavVis IVION displays information about the subscription plan. This section describes how to access the subscription page.How do I Navigate to the Subscription Page? From the instance dashboard, click the Instance menu in the top left corner.Go to Instance Settings > Subscription.Subscription PlanThe top of the page shows the subscription plan. On the right, the Manage subscription button links to all your instances.Instance StorageInstance storage displays the amount of ...

Adjusting the Size of the NavVis VLX

Wed, 03 Jun 2026 12:02:08 GMT

Adjust the size of the NavVis VLX manually to fit the operator. Size adjustment is a manual process — there is no automatic belt size selection mechanism. The device supports five sizes: XS, S, M, L, and XL. Only adjust the size if needed; skip this step if the current size already fits.Remove the screwsWith the NavVis VLX in the box, remove the two screws with the torque wrench provided.Adjust the sizeSlide the belt hook to the correct size. The device can be adjusted to the following height si ...

Quick Reference Guide: Setting Up a Site

Wed, 03 Jun 2026 11:53:03 GMT

Create a SiteIn the site, you will process and host the data of your project. Ensure you select a point on the map that is close to the real-world location of your scan. If you used measured control points in a spatial reference system, make sure to select the correct EPSG (European Petroleum Survey Group) code for the site coordinate system. For more details, see Adding a Site.Upload Data to ProcessingUpload the data to "Upload Unprocessed Data" via drag and drop. You can find the raw data in t ...

Can I move the center of rotation (base point) in dataset alignment?

Wed, 03 Jun 2026 11:43:29 GMT

You cannot move the position of the base point marker, but you can select another dataset as the reference dataset.The dataset rotates according to the center of rotation, which is the white marker in in the screenshot below. The position of the marker is defined by the mapping start point of the reference dataset (the one selected with the "star" marker). You cannot move the marker, but you can select another dataset as the reference dataset.

How to Export Panoramic Images from Your Dataset

Wed, 03 Jun 2026 11:14:19 GMT

IntroductionUse the following procedure to export panoramic images used in a dataset.If you are using desktop processing, you can manually locate the desired panoramic image in the datasets_proc//panos folder on your computer. If you are processing on cloud: Go to the Data Processing, and click Processed Data. Select the dataset with the panoramic image you want to download.Click the Download button.Select Panoramas images (.zip) from the drop down menu. You might also see a differen ...

How is billed sqm calculated in NavVis IVION Processing?

Wed, 03 Jun 2026 11:06:14 GMT

Billed sqm is a metric based on a fixed laser range. The area is counted only within a 10 m range of the mapping trajectory. Data outside of the radius are processed, but not billed. Within a single {{glossary.Dataset}}, any overlapping areas are counted only once against the balance.Unit Consumption for different processing modesDeviceModesUnits consumed per squared meter (units/sqm)NavVis VLX 3Dynamic25Eco 2015Eco 4010NavVis MLXDynamic15Eco 2010Eco 405Configure point cloud settingsNote: Reproc ...

How are panoramas counted in NavVis IVION?

Wed, 03 Jun 2026 10:52:38 GMT

The different packages are limited based on the number of panoramic images that can be used in an instance.Why use panoramic images instead of square meters?The number of panoramic images in an instance represents the area that was intended to be scanned. Alternatively, the {{glossary.Point cloud}}-based calculation of square meters is often not as accurate, as extra points can easily be captured unintentionally.Counting panoramic images is also more economical when it comes to types of data tha ...

Point Cloud and Panorama Settings

Wed, 03 Jun 2026 10:49:16 GMT

IntroductionWhat is a Point Cloud?A Point Cloud is as a collection of data points in space that typically represent the external surface of an object or environment. Point clouds are used in various applications, including 3D scanning and mapping, and can be visualized and manipulated using Navvis IVION. You can perform actions such as panning, orbiting, cleaning up noise, cropping, and downloading data in formats like .e57 or .ply. The resolution of point clouds processed with NavVis Software a ...

How to split a dataset into two parts for Cloud Processing

Wed, 03 Jun 2026 10:30:17 GMT

Use this procedure to split a large dataset into two processing tasks when cloud processing does not finish successfully. Splitting the dataset reduces processing time and keeps both parts easier to align after processing.When to Use This ProcedureUse two separate processing tasks when the original dataset is too large for reliable cloud processing. A common sign is that processing stops without a clear error in the main log output, but cloud monitoring shows a runtime timeout.The log ends after ...

Creating a Processing Task

Wed, 03 Jun 2026 09:29:16 GMT

You can create a processing task while your data is still uploading. Once the upload is complete, the data will be processed.Go to Data Processing > Processing Tasks.Click Create processing task.Enter a name for the processing task or continue with the assigned default name.Select the {{glossary.Dataset}}(s) you want to process.Crop datasets before processingWhy Crop Before Processing?Faster Processing & Lower Resource Use – Smaller datasets reduce feature extraction, registration, and optimizat ...