---
title: "My point cloud does not have any colors"
slug: "why-is-my-pointcloud-not-colored"
description: "Point cloud has no colors in 3rd party software when NavVis Desktop Processing had too few valid cam images or Colorize point clouds was off. Check cam images against info files, or the Colorized option; pointcloud-raw.e57 never has color."
tags: ["Troubleshooting"]
updated: 2025-02-06T13:23:27Z
published: 2025-02-06T13:23:27Z
canonical: "knowledge.navvis.com/why-is-my-pointcloud-not-colored"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# My point cloud does not have any colors

### Issue description

When opening the point cloud in a 3rd party software there are no colors.

### Scope

Solution applies to NavVis Desktop Processing.

## Troubleshooting procedure

### Root cause

- Not enough valid images in the post-processing stage.
- **Colorize point clouds** option was not selected in the processing setting.

### 1 Check in the datasets_rec/2021-xx-xx/cam folder

- If there are enough images that correspond to the numbering of info files under datasets_proc/2021-xx-xx/info.
- If there are not enough cam images, then the point cloud coloring stage will not have enough data to execute the colorization process.

### 2 Check Colorize point clouds

Check if the **Colorize point clouds** option was selected in SiteMaker or the **Colorized** option in cloud processing configurations.

### 3 Check which point cloud

Check which point cloud you're using:

- Datasets_proc/2021-08-21_15.56.33/pointcloud.e57 or pointcloud.ply -> should have color usually
- 2021-08-21_15.56.33/pointclouds/pointcloud-raw.e57 or pointcloud-raw.ply -> does not contain color information