---
title: "My point cloud does not have any colors"
slug: "why-is-my-pointcloud-not-colored"
tags: ["Troubleshooting"]
updated: 2025-02-06T13:23:27Z
published: 2025-02-06T13:23:27Z
canonical: "knowledge.navvis.com/why-is-my-pointcloud-not-colored"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# My point cloud does not have any colors

### Issue description

When opening the point cloud in a 3rd party software there are no colors.

### Scope

Solution applies to NavVis Desktop Processing.

## Troubleshooting procedure

### Root cause

- Not enough valid images in the post-processing stage.
- **Colorize point clouds** option was not selected in the processing setting.

### 1 Check in the datasets_rec/2021-xx-xx/cam folder

- If there are enough images that correspond to the numbering of info files under datasets_proc/2021-xx-xx/info.
- If there are not enough cam images, then the point cloud coloring stage will not have enough data to execute the colorization process.

### 2 Check Colorize point clouds

Check if the **Colorize point clouds** option was selected in SiteMaker or the **Colorized**option in cloud processing configurations.

### 3 Check which point cloud

Check which point cloud you're using:

- Datasets_proc/2021-08-21_15.56.33/pointcloud.e57 or pointcloud.ply -> should have color usually
- 2021-08-21_15.56.33/pointclouds/pointcloud-raw.e57 or pointcloud-raw.ply -> does not contain color information